Client Service Representative at Kingsport Veterinary Hospital

Heartland Veterinary Partners; Kingsport (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Kingsport Veterinary Hospital is seeking a Client Service Representative (CSR) to provide exceptional client experiences and support daily practice operations. The CSR will manage reception, records, appointments, and client communications, while upholding professional patient care standards.

The ideal candidate demonstrates an outgoing, friendly personality with strong organizational and communication skills, and is comfortable handling cash and coordinating clinic workflows.

Qualifications

• High school diploma or equivalent required.
• Previous veterinary experience preferred.
• Weekend availability required.
• References for client satisfaction preferred.
• OSHA safety techniques including proper PPE

Responsibilities

• Lead practice opening and closing procedures per instructions.
• Keep front desk, reception, waiting area, and exam rooms clean and presentable.
• Process cash, checks, and card payments; manage credit accounts.
• Schedule appointments adhering to doctor preferences and workflow.
• Update client/patient files as needed; prepare client correspondence.
• Send reminder notices and follow-ups to clients.
• Answer incoming calls with proper etiquette.
• Greet clients and patients warmly; ensure a positive experience.
• Handle emergencies per clinic policies with care and calmness.
• Address client concerns to ensure satisfaction of every visit.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Practice

Kingsport Veterinary Hospital was established in 1949 and has since been dedicated to providing only the finest treatment to each of our patients. We’ve been an AAHA accredited practice since 2002, representing the highest quality of veterinary care.

Practice

Kingsport Veterinary Hospital was established in 1949 and has since been dedicated to providing only the finest treatment to each of our patients. We’ve been an AAHA accredited practice since 2002, representing the highest quality of veterinary care.

More About The Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. The ideal candidate will have an outgoing and friendly personality. Our clients are incredibly important to us, and we expect our CSRs to greet them with a smile and be willing to help them with whatever they need.

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $15.00 - USD $17.00 /Hr.