Client Service Representative at Broken Arrow Veterinary Hospital

Heartland Veterinary Partners

Broken Arrow (OK)

On-site

USD 19,000 - 23,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plan

Bonus incentive

Flexible schedules

Professional development

Employee assistance program

Employee referral program

Job summary

Broken Arrow Veterinary Hospital, part of Heartland Veterinary Partners, is a full-service clinic handling emergency and routine medical, surgical, and dental care. The CSR provides an exceptional client experience while managing reception, appointment tracking, and veterinary records.

The role requires weekend availability, a high school diploma or equivalent, and prior veterinary experience is preferred. Benefits include paid time off, health/dental/vision insurance, retirement options, and

Qualifications

Weekend availability as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
OSHA safety techniques including proper PPE

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; front desk, reception area, waiting area, office, and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in updating client/patient files, as needed.
Sends reminder notices to clients and conducts follow-ups from a call back list.
Performs backups of the computer system as directed.
Performs and oversees posting daily business transactions.
Welcomes clients and patients with a warm, friendly demeanor for an excellent visit.
Answers incoming telephone calls with proper etiquette.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High School Diploma or Equivalent

Job description

Practice

Broken Arrow Veterinary Hospital is a full-service veterinary hospital that welcomes both emergency treatment cases as well as patients in need of routine medical, surgical, and dental care. All the doctors on staff have years of experience treating serious conditions and offering regular pet wellness care.

Practice

Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our veterinarian. Our doctors strive to create a fear free environment by applying different techniques to make your pet’s visit as calm and stress free as possible.

More About The Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Pay $14 - $17

Competencies

Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications