Client Service Representative a North Avenue Animal Hospital

North Avenue Animal Hospital; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

North Avenue Animal Hospital is seeking a Client Service Representative (CSR) to deliver exceptional client experiences at the front desk. The CSR handles appointments, records maintenance, and payments with a client-centered approach to pet care.

Responsibilities include greeting clients, managing medical records, processing payments, and coordinating communication between clients and veterinarians. Weekend availability and a high school diploma are preferred for this role.

Qualifications

• Customer service and front-desk duties in a veterinary setting.
• Ability to manage schedules and client records.
• OSHA safety practices including PPE.

Responsibilities

• Lead opening and closing procedures per written instructions.
• Maintain clean and presentable front desk and waiting areas.
• Process cash, checks, credit payments and client accounts.
• Schedule appointments adhering to doctor preferences and workflow.
• Update client/patient files and client correspondence.
• Send reminders and follow up with clients from a callback list.
• Back up computer system as directed.
• Post daily business activities.
• Greet clients and patients with a friendly demeanor.
• Answer calls with proper telephone etiquette.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Practice

North Avenue Animal Hospital provides a broad spectrum of diagnostic procedures through both in-house testing and the use of external laboratories. Our facility includes a well stocked pharmacy, in-hospital surgery suite, and a closely supervised hospitalization area. We utilize the latest technology, including anesthesia monitoring, digital x-ray, ultrasound, and electronic medical records. In addition, we work very closely with many local, specialized practices when such referrals are required.

Since 1999 our hospital has voluntarily achieved the high standards of The American Animal Hospital Association (AAHA), qualifying us as an accredited member of AAHA. These standards pertain to facilities, equipment, practice methods, and management. Our goal is to practice the highest quality medicine, and we are dedicated to becoming your partner in your pet’s health care, treating your pet as we would our own.

More about the Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.Pay $18 - $20

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.


• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.


• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.


• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.


• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.


• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.


• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.


• Processes cash, checks, charge card payments and credit account payments.


• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.


• Assists in the updating of client/patient files, as needed.


• Prepares and sends client correspondence.


• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.


• Performs a backup of the computer system on a regular basis, as directed.


• Performs and oversees the performance of posting daily business.


• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.


• Answers incoming telephone calls applying proper telephone etiquette.


• Presents clients with medications, instructions, new client kits and any other take home items.


• Handles emergency situations with great care, patience, and following established clinic policies and procedures.


• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications

• Ability to work on weekends as required


• High school diploma or equivalent


• Previous veterinary experience preferred


• Client satisfaction references preferred


• Practices OSHA safety techniques including proper PPE

Benefits Offered

• Paid time off


• Health insurance; dental insurance; vision insurance


• Retirement benefits or accounts


• Bonus incentive


• Flexible work schedules


• Career and professional development


• Employee Assistance Program


• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $18.00 - USD $20.00 /Hr.