Client Service Representative

Bdt & Associates Inc; Yuma (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Full-Time

Salary position

Job summary

Bdt & Associates Inc in Arizona seeks a client services representative to support financial advisers and their clients, serving as the crucial link between clients, advisers, and partners. You will handle calls, schedule meetings, organize files, and maintain strict client confidentiality daily.

The ideal candidate has 1+ year of client service experience, an associate degree preferred, and strong MS Office and communication skills to thrive in a small office environment.

Qualifications

• Associate degree in business administration preferred.
• 1+ years of client service experience preferred.
• Proficient in MS Office and strong communication abilities.

Responsibilities

• Handle incoming calls and welcome clients.
• Schedule appointments and confirm them with clients.
• Organize files and perform data entry tasks.
• Process fax and email communications and conduct research.
• Prepare and process appointments while maintaining client confidentiality.

Skills

Communication skills

People skills

Organization skills

Detail oriented

Strategic thinking

Assertive drive

Education

Associate degree in business administration

Tools

MS Office

Job description

Benefits

• 401(k)
• Bonus based on performance
• Paid time off

Seeking a high quality, self motivated, standout candidate who embodies and upholds our CORE values. Do you lead with honor, have integrity and the ability to build strong lasting relationships with our clients with the ability to balance work and life?

Candidate must provide invaluable support to our financial adviser(s) and their client base, overseeing a 1-5-person office. We require someone with boundless energy, a determined mindset, and the ability to work autonomously. Serving as the vital link between our clients, advisers, and business associates, you'll leverage your exceptional communication and listening skills to ensure elite client service daily.

Success in this role hinges on your capacity to stay abreast of products, resources, company policies, and procedures, all while being an adept communicator. Ideal candidates are detail-oriented, self-motivated, and possess outstanding interpersonal skills for fostering enduring relationships.

Responsibilities and Duties

As a Client Services Representative, your duties encompass but are not restricted to: handling incoming calls, welcoming clients, managing appointment scheduling and confirmations, organizing files, conducting data entry tasks, handling fax and email communications, conducting research, and preparing and processing appointments—all while prioritizing and upholding client confidentiality at all times.

Requirements

• Associate degree in business administration preferred
• 1+ years of client service experience, preferably in related field
• Successful completion of provided training
• Proficient computer skills with MS office suites
• Outstanding communication skills; both verbal and written
• Strong people skills
• High sense of urgency
• Organization skills
• Strategic thinker
• Assertive drive

Benefits

• Full-Time
• Salary position
• 401k plan with 4% contribution from employer
• Discretionary bonus based on individual and team performance