Client Service Representative

VCA Animal Hospitals, Inc; Plantation (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team as the face of the practice. You will greet clients, manage appointments, handle payments, and guide pet owners through our services with a friendly, professional approach.

You will support customers with information on products, preventive care, and basic pet care guidance while maintaining accurate records and a welcoming hospital environment.

Qualifications

• Experience in the animal care field.
• Excellent customer service, organizational and problem solving skills.
• Excellent communication skills both written and oral.
• Excellent attendance, punctuality and work record.
• Confidence working both independently and in a team situation.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and general pet care guidance.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean, neat facility inside and outside.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attendance & reliability

Independent & team work

Job description

Job Description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

POSITION :

Full time Receptionist

DEPARTMENT :

Reception

HOURS : 40 hours per week – Must be able to work holidays, nights and weekends

QUALIFICATIONS

• Experience in the animal care field
• Excellent customer service, organizational and problem solving skills
• Excellent communication skills both written and oral
• Excellent attendance, punctuality and work record
• Confidence working both independently and in a team situation.

JOB SUMMARY

We have an immediate opening for a full time receptionist for our Hospital. You must be willing and able to work in an extremely fast paced environment and have superior customer service/client relations skills. You are caring and compassionate towards patients and clients.

SALARY

Compensation will be commensurate with experience. A comprehensive benefits package is available.

VCA Central Park Animal Hospital is AAHA accredited, is dedicated to excellence in patient care and strives to deliver high quality medical expertise.

Explore Location

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)