Client Service Representative

Trane Limited; Mechanicsburg (Cumberland County); On-site; USD 57,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K matching

15 days annual leave（年假）

9 paid holidays（带薪节日）

Floating holidays（浮动假日）

Sick leave（病假）

Education benefits（教育福利）

Job summary

Trane Technologies 在美国宾夕法尼亚州梅卡尼克斯堡地区招聘客户服务代表，工作地点为混合型办公，周一至周四在办公室，周五可灵活选择工作地点。岗位核心在于提升客户满意度、维护现有客户关系并推动收入增长。

应具备优秀沟通能力、客户服务经验及熟练使用Office和CRM工具（如Salesforce），并能承受高工作强度及灵活的工作时间安排。公司提供全面福利与职业发展机会，鼓励团队协作与持续学习。

Qualifications

• 具备客户服务经验，能在高压环境下工作
• 具备良好对内对外沟通能力及书面表达能力
• 熟练使用Microsoft Office，熟悉Salesforce等CRM工具

Responsibilities

• 负责分配组合的客户满意度、保留与增长
• 推动帐户管理流程，制定客户账户策略与预算计划
• 在24小时内回应客户咨询与关切
• 实地拜访客户，确保工作执行符合合同与质量要求
• 与服务资源协调人合作，确保技师排班和物料就位
• 参与提出并推动报价和服务协议续约相关事宜
• 按月评估账户业绩，制定改进计划
• 每周向客户服务团队汇报活动计划
• 参与销售与客户支持培训与会议

Skills

客户服务经验

沟通能力

Office软件熟练

Salesforce经验

Excel/Word熟练

驾照

加班适应性

Tools

Salesforce

MS Office

Job description

## Client Service Representative應徵remote type: 週一至週四,與同事在辦公室工作。週五則可自行選擇工作地點,靈活配合工作需求。locations: 賓夕法尼亞州梅卡尼克斯堡time type: 全職posted on: 今天刊登job requisition id: JR-12260成為我們使命的一份子!作為全球領先的企業,致力於為建築、住宅及交通運輸創造舒適、永續且高效的氣候解決方案,我們有責任將地球放在首位。對於 Trane Technologies 及旗下業務,包括 Trane 和 Thermo King,永續發展不僅是我們的經營方式,更是我們的核心事業。你是否敢於直面世界的挑戰,並看見具有影響力的可能性?你是否希望為創造更美好的未來貢獻一己之力?如果你的答案是肯定的,我們誠摯邀請你加入我們,一同勇敢挑戰永續世界的無限可能。了解我們為你量身打造的福利,助你在工作與生活中蓬勃發展。我們勇往直前。工作地點:週一至週四,與同事在辦公室工作。週五則可自行選擇工作地點,靈活配合工作需求。**What you will do:*** Responsible for customer satisfaction, retention, and growth for assigned portfolio.* Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan and customer budget planning.* Responsible for responding within 24-hours to all customer inquiries and concerns.* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.* Visit customers’ sites to ensure assigned work is being executed properly, identifying sales opportunities, and communicating with the customer.* Responsible for working with the Service Resource Coordinators to ensure the technician’s schedules and parts/materials are in place to deliver company profits and meet the customer obligations on assigned portfolio.* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager and the estimating team on the proposals and delivering proposals to the customer in a time to meet their needs.* Responsible for customer Accounts Receivable communication and follow-up.* Responsible for collaboration and follow up on sales leads and quick quotes.* Responsible for service agreement renewal activity with customer directly, managing the booking process and achieving monthly targets.* Responsible to review the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing service agreements.* Provides a weekly activity plan to the Client Service Team Leader* Attends sales and customer support development trainings.* Attends sales meetings.**Other Responsibilities*** Prioritizes workload and customer requests to ensure a positive customer experience**.*** Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external customers.* Prepares reports/correspondence and maintains files.* Schedules, participates and/or leads meetings, and project team activities.* Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: customers/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.* Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.* Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.* Adheres to health and safety policy, and other requirements relating to care of equipment.* Other responsibilities as required.**What you will bring:**· Customer service experience is a plus.The ideal candidate is interested in developing toward a future sales opportunity.· Must be able to handle high-stress situations.· Must be able to communicate effectively in person, by phone and through written communication.· Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.· Proficient in Microsoft Office applications, particularly Excel and Word, in addition to Salesforce exposure.· Mathematical Aptitude· Must have a valid driver’s license and reliable means of transportation.· Able to work extended hours on occasions when required.年度基本薪資範圍或時薪基本薪資範圍:$56,936.66 - $82,809.99薪酬類型Salary符合獎勵資格Yes符合銷售佣金資格No免責聲明:我們致力於為此職位提供具競爭力的薪酬,並根據多項因素量身訂做。實際薪酬將取決於資歷、績效、地理位置、學歷、經驗、出差需求及工會身份等要素。我們的薪酬範圍通常以該國的全國平均水平為基準。此外,福利內容可能會因地區、業務屬性、工會參與及員工身份而有所不同。**在工作和家庭中茁壯成長:*** 福利從第一天起就生效,適用於您和您的家人,包括健康保險和全面健康計劃,並提供豐厚獎勵——我們敢於關心!* 家庭建設福利包括生育保障以及收養/代孕協助。* 401K 配對高達 6%,外加額外 2% 核心貢獻 = 公司貢獻最高可達 8%。* 帶薪休假包括 15 天年假、9 天帶薪假日、3 天浮動假日、病假,以及額外選項以支持志願服務和育嬰假。* 通過公司課程提供教育和培訓機會,包括學費援助和學生貸款支持。免責聲明:福利提供可能因集體談判協議及地方/州法規而異 安全敏感職務Yes公司將特定職位指定為安全敏感職位。安全敏感職位可能需要您通過額外的藥物篩檢。我們提供具競爭力的薪酬以及完善的福利和相關計劃。我們是一家提供平等就業機會的雇主;所有符合資格的申請者,無論其種族、膚色、宗教、性別、性取向、性別認同、國籍、懷孕狀況、年齡、婚姻狀況、身心障礙、受保護退伍軍人身份或任何依法受保護的身分,均會獲得公平的就業考量。