Client Service Representative

Avenica Inc.; Jacksonville (FL); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health, dental, vision, disability, & 

Life insurance

Job summary

Avenica Inc. is partnering with a growing insurance brokerage to hire a Client Service Representative in Jacksonville, FL.

This hybrid role focuses on servicing post-sale activities and maintaining client accounts with a strong emphasis on collaboration with agents, carriers, and internal teams. You will handle policy inquiries, service requests, and account updates, with emphasis on accuracy and timely processing.

Qualifications

• 2+ years of professional office experience (insurance, financial services, legal, or similar).
• Strong communication skills and ability to build relationships with agents and carriers.
• Takes initiative and thrives independently or in a team.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Serve as a liaison between clients and insurance companies, handling post-binding activities.
• Set up and maintain paperless files.
• Prepare tax filings.
• Process midterm policy changes, endorsements, and cancellations.
• Review policies and endorsements for accuracy.
• Log in new business as part of the Clearance Team.

Skills

Office experience

Communication

Problem-solving

Collaboration

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Location: Jacksonville, FL

Worksite Arrangement: Hybrid, 3 days/week in-office

Salary: $42,500 base + quarterly merit bonus potential

Start date: October or Early November, ASAP

Avenica has partnered with our customer, a growing, energetic, and highly collaborative insurance brokerage, to hire a Client Service Representative to join their growing servicing team.

This is a service-focused role built on clear communication and strong collaboration. You’ll work with insurance agents, carriers, and internal teams to manage policy inquiries, service requests, and account updates.

There is no selling in this role. Your focus starts after the sale, making sure new and existing clients are set up for success.

Why Join Our Customer?

• Join a growing servicing team in a highly collaborative environment.
• Build insurance expertise as the key link between retail agency clients and carriers.
• Earn your Florida Producer License in Property and Casualty within six months of hire.While this role doesn't involve selling, the license is required for certain account servicing tasks.

Key Responsibilities

• Serve as a liaison between retail agency clients and insurance companies, handling most post-binding activities once accounts are obtained by the brokerage team.
• Set up and maintain paperless files.
• Prepare tax filings.
• Process midterm policy changes, endorsements, and cancellations.
• Review policies and endorsements for accuracy.
• Log in new business as part of the Clearance Team.

What you Bring:

• High School Diploma or equivalent required.
• 2+ years of professional office experience (insurance, financial services, legal, or similar), including external communication and documentation.
• Takes initiative and thrives both working independently or with a team.
• Strong critical thinking, problem-solving, and troubleshooting skills
• Strong communication skills, with the ability to build relationships with agents and carriers.
• Strong technical skills, including experience with Microsoft Office Suite.
• Ability to obtain a Florida Producer License in Property and Casualty within six months of hire.Licensing and renewal costs covered by the company!

Benefits Overview:

• Comprehensive health, dental, vision, disability, and life insurance plans
• 401(k) with company participation
• Paid Time Off
• Licensing and continuing education costs fully covered

Equal Employment Opportunity

Avenica is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected and valued. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.

We believe that diversity of backgrounds, perspectives, and experiences strengthens our team and drives innovation. We welcome applicants from all walks of life and encourage individuals from underrepresented groups to apply.