Client Service Representative

Bdt & Associates Inc; California (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Full-Time

Salary position

401k with 4% employer match

Discretionary bonus

Job summary

Bdt & Associates Inc is seeking a Client Services Representative to act as the vital link between clients, advisers, and the office. You will handle calls, welcome clients, schedule appointments, organize files, and support data entry while upholding strict confidentiality.

Ideal candidates will have an associate degree preferred, at least one year of client service experience, proficiency with MS Office, and excellent verbal and written communication, organization, and time management.

Qualifications

• Associate degree in business administration preferred.
• 1+ years of client service experience.
• Proficient with MS Office.
• Excellent written and verbal communication skills.

Responsibilities

• Handle incoming calls and greet clients.
• Manage appointment scheduling and confirmations.
• Organize files and perform data entry tasks.
• Handle fax and email communications and research as needed.
• Prepare and process appointments while maintaining client confidentiality.

Skills

Communication skills

People skills

Organizational skills

Urgency

Strategic thinking

Assertiveness

MS Office

Education

Associate degree in business administration

Tools

MS Office

Job description

Job Description

Seeking a high quality, self motivated, standout candidate who embodies and upholds our CORE values. Do you lead with honor, have integrity and the ability to build strong lasting relationships with our clients with the ability to balance work and life?

Candidate must provide invaluable support to our financial adviser(s) and their client base, overseeing a 1–5-person office. We require someone with boundless energy, a determined mindset, and the ability to work autonomously. Serving as the vital link between our clients, advisers, and business associates, you'll leverage your exceptional communication and listening skills to ensure elite client service daily.

Success in this role hinges on your capacity to stay abreast of products, resources, company policies, and procedures, all while being an adept communicator. Ideal candidates are detail-oriented, self-motivated, and possess outstanding interpersonal skills for fostering enduring relationships.

Responsibilities and Duties

As a Client Services Representative, your duties encompass but are not restricted to: handling incoming calls, welcoming clients, managing appointment scheduling and confirmations, organizing files, conducting data entry tasks, handling fax and email communications, conducting research, and preparing and processing appointments—all while prioritizing and upholding client confidentiality at all times.

Requirements

• Associate degree in business administration preferred


• 1+ years of client service experience, preferably in related field


• Successful completion of provided training


• Proficient computer skills with MS office suites


• Outstanding communication skills; both verbal and written


• Strong people skills


• High sense of urgency


• Organization skills


• Strategic thinker


• Assertive drive

Benefits

• Full-Time


• Salary position


• 401k plan with 4% contribution from employer


• Discretionary bonus based on individual and team performance