Client Service - Product Support Specialist - Tax and Payroll

Automatic Data Processing, Inc.; El Paso (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Volunteer time off

Comprehensive benefits

Job summary

ADP is seeking a Client Service – Product Support Specialist – Tax and Payroll to deliver high-quality support to clients by researching issues, resolving funding and payroll tax service items, and guiding clients through requirements and timelines.

You will engage with clients and internal stakeholders, documenting critical information and applying analytical thinking to resolve complex scenarios while maintaining exceptional service standards.

Qualifications

• 2+ years of experience in client service, banking, billing, financial operations, reconciliation, or related environment
• Strong communication skills for explaining complex information clearly to clients and partners
• Attention to detail, organization, and ability to manage multiple priorities in a fast-paced setting

Responsibilities

• Provide high-quality client support by researching issues, resolving funding-related challenges, and guiding clients on requirements and timelines
• Act as a trusted resource, documenting critical information and communicating with clients and internal stakeholders
• Build relationships with clients and service partners via phone, email, and chat to exceed expectations and adhere to integrity standards

Skills

Customer service

Analytical thinking

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

ADP is hiring a Client Service – Product Support Specialist – Tax and Payroll.

• Do you have experience researching issues, reconciling accounts, reviewing financial or billing information, and documenting critical information to ensure accurate and timely follow-up?


• Are you skilled at communicating complex or sensitive information to clients while maintaining professionalism, accuracy, and strong customer relationships?


• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you.

As a Client Service – Product Support Specialist – Tax and Payroll, you will provide consistent, high-quality support to ADP clients by researching issues, resolving funding-related challenges, and helping clients understand requirements, timelines, and next steps. You will serve as a trusted resource for clients and business partners, using strong analytical and problem-solving skills to navigate complex situations while delivering an exceptional service experience.

In this role, no two days are the same. You will review account activity, investigate issues, communicate with clients and internal stakeholders, document critical information, and help resolve funding-related and payroll tax service issues. Success in this role requires strong attention to detail, analytical thinking, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment while delivering exceptional service to clients and business partners.

WHAT YOU'LL DO:

Here's what you can expect on a typical day.

• Be the Funding Expert. You will assist clients with tax deposits and funding guidelines while enforcing to the Risk Policy.


• Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.


• Build Relationships. You will build relationships with clients and service partners using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.


• You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.


• Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

Experience. You have 2+ years of experience in client service, banking, billing, financial operations, reconciliation, insurance, accounting support, or a related environment where you researched issues, analyzed information, resolved client concerns, and maintained accurate documentation.

TO SUCCEED IN THIS ROLE:

• Over the phone and in writing, your communication style is clear, professional, and easy for clients and business partners to understand and act on. You can explain complex information, set expectations, and effectively navigate challenging conversations.


• You have strong research, analytical, and problem-solving skills and can investigate issues, evaluate information, identify solutions, and follow matters through to resolution.


• You are highly organized and detail-oriented, with strong time management skills and a commitment to accurate documentation, accountability, and timely follow-through.


• You are proficient in Microsoft Office tools, including Outlook, Word, and Excel.


• You are adaptable, accountable, and eager to learn, with the ability to embrace change, manage multiple priorities, and maintain a positive attitude while delivering exceptional client service.


• You'll have a bachelor's degree or equivalent experience.

For Additional Comfort in the Role:

• Payroll tax experience.


• Four years of experience in a banking or financial institution environment.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.


• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.


• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.


• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.


• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.


• Balance work and life. Resources and flexibility to more easily integrate your work and your life.


• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.


• Join a company committed to giving back and generating a lasting, positive impacton the communities in which we work and live.


• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

ADA version: https://youtu.be/IQjUCA8SOoA

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encouraging innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.