Client Service Manager - wastewater (St. George, UT)

Brown and Caldwell, Inc.; Cottonwood Heights (UT); On-site; USD 95,000 - 159,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short and Long-term Disability

Life insurance

Paid time off and parental leave

401(k) retirement savings with company

Performance-based bonus eligibility

Employee referral bonuses

Tuition reimbursement

Pet insurance

Long-term care insurance

Job summary

Brown and Caldwell, Inc. seeks a Wastewater Client Service Manager to lead client relationships and growth in St. George and Southern Utah. The role combines wastewater expertise with business development to build BC’s municipal presence.

The ideal candidate will manage a portfolio of wastewater projects, shape opportunities, and collaborate with BC teams across Salt Lake City and Las Vegas. A strong leader with entrepreneurial drive will excel in this expanding market.

Qualifications

• Minimum 10 years in environmental engineering/consulting with marketing and business development responsibilities.
• Experience leading client relationships and municipal accounts.
• Ability to translate market insights into growth strategies.

Responsibilities

• Own a multi-year client growth strategy aligned with BC objectives.
• Develop and advance the client business case with revenue targets and positioning milestones.
• Lead the full client portfolio to achieve revenue, margin, and backlog targets.

Skills

Client portfolio management

Strategic leadership

Business development

Pursuit win strategies

Executive communication

Education

Bachelor’s degree (engineering/science/business/sales)

Tools

CRM systems

Data analytics tools

AI-enabled platforms

Job description

Brown and Caldwell (BC) is a One Water leader delivering innovative environmental solutions across the United States. We have an outstanding Wastewater Client Service Manager opportunity for an experienced leader to help establish and grow BC's presence in St. George and throughout Southern Utah. This strategic role is ideal for someone who combines strong wastewater treatment expertise with client development skills, business acumen, and an entrepreneurial mindset.

As BC's local wastewater leader, you will strengthen existing relationships, develop new municipal clients, identify and shape opportunities, and help position BC for significant wastewater treatment, reuse, and infrastructure projects. You'll have the opportunity to build something meaningful in a growing market while leveraging established relationships and the technical resources of our teams in Salt Lake City, Las Vegas, and across BC.

The ideal candidate is energized by client relationships, market growth, technical leadership, and the opportunity to make a visible impact. With more than 2,300 employee-owners in 50+ offices nationwide, BC offers the resources of a national organization with the autonomy and opportunity to help shape our wastewater future in Southern Utah.

This selected candidate will be located in St. George or surrounding area. Flexible work schedule arrangements may be considered for a candidate with significant local connections in the wastewater space.

Responsibilities

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with Business Unit and Area/Market leadership.
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights and market intelligence into actionable growth strategies.
• Execute structured client engagement plans (minimum 20% client-facing time).
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Mentorship

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
• Advanced professional acumen in balancing project oversight with strategic client leadership.
• Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
• Proficiency in go/no-go decision support and development of effective pursuit win strategies.
• Experience serving as Sales Leader for key proposals.
• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
• Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
• Strong ability to research and translate client business drivers into actionable growth strategies.
• Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
• Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
• Advanced facilitation, interview, and executive communication skills (written and oral).
• Working proficiency in risk identification, mitigation, and performance management.
• Familiarity with governance principles, decision-support models, and change leadership practices.
• Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
• Advanced leadership skills with the capability to inspire and guide a team.

Experience

• Typically, a minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Experience

• Demonstrated leadership experience in environmental engineering and consulting industry, ideally with a focus on water/wastewater.
• Direct experience with municipal clients in St. George and throughout Southern Utah.
• Knowledge of business and management principles involved in sales portfolio management, strategic planning and resource allocation.
• Ability to motivate others and lead teams to implement plans for projects and client pursuit.

Education

• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required.

Salary Range

The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $117,000 - $159,000

Benefits and Other Compensation

We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

Learn more about our work

• Climate Change and Resilience - Brown and Caldwell
• Data Center Water - Brown and Caldwell
• Emerging Contaminants and PFAS - Brown and Caldwell
• Digital Solutions - Brown and Caldwell
• News - Brown and Caldwell
• Projects - Brown and Caldwell
• Industrial Water - Brown and Caldwell

This position is subject to a pre-employment background check and a pre-employment drug test.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.