Client Service Manager 2 (INDG)

Bloomberg BNA; Arlington (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Bloomberg Industry Group is seeking an experienced Account Manager to serve as the primary client contact within an existing portfolio. The role focuses on increasing users, product usage, engagement and renewals while building long-term relationships and identifying up-sell opportunities.

You will monitor account health, craft engagement plans, and train clients to maximize utilization of Bloomberg Industry Group products, including onboarding new staff. Travel within the territory is required.

Qualifications

• Bachelor’s degree or equivalent experience. Seven+ years of sales or account management in a comparable environment.
• Knowledge of the target market (law firms, tax & accounting, corporations) preferred.
• Strong analytical, organizational and interpersonal communication skills.
• Ability to travel within the assigned territory.

Responsibilities

• Serve as the main contact for an existing client to grow users, usage, engagement and renewals.
• Establish long-term client relationships and identify up-sell opportunities.
• Monitor account health and craft tailored engagement strategies.
• Train and support accounts to maximize Bloomberg Industry Group product utilization, including onboarding new employees.
• Assist clients with alerts, dashboards and additional features; collaborate with Relationship Partners on strategies and growth opportunities.
• Participate in special projects as assigned.

Skills

Analytical skills

Organizational skills

Interpersonal communication

Education

Bachelor's degree in business/marketing/sales or related field

Job description

Primary Responsibilities

Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals. Establishes long-term relationships with customers and identifies up-sell opportunities. Proactively monitors account health and crafts engagement strategies. Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms. Helps clients set up alerts, dashboards, and more. Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients. Participates in special projects and performs other duties as assigned.

Job Requirements

Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred. Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines. Strong analytical, organizational and interpersonal communication skills. Ability to travel to within assigned territory.

Education and Experience

Bachelor’s degree with coursework in business, marketing, sales or related field; or equivalent experience. 7 or more years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group. Prior Account Management experience is preferred.

Compensation Range

$100,000.00-$150,000.00 You will also participate in the Client Incentive Bonus program which has quarterly and annual incentive elements. During the interview process, our hiring team will discuss the compensation elements that make up the on-target earnings for this role, including how to maximize your earnings in this position.

Equal Opportunity

Equal Opportunity Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”). Bloomberg Industry Group, an affiliate of Bloomberg L.P., is a leading source of legal, tax, regulatory, government, and business information for professionals.