Client Service Manager

Arthur J. Gallagher & Co. (AJG); West Des Moines (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Benefits programs

Career development

Collaborative culture

Global reach

Job summary

Gallagher is building a talent pipeline for future Commercial Lines Client Service Manager roles in our West Des Moines, IA office. The role focuses on delivering exceptional service, strengthening client relationships, and guiding renewals while mentoring the team and exploring opportunities for additional services.

This position emphasizes compliance with industry standards, data integrity, and using Gallagher's technology to drive productivity and quality outcomes.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience; or high school/GED with 8+ years of experience.
• Producer's License required or able to obtain licensing as needed.
• Proficiency in Microsoft Office and ability to travel up to 25%.

Responsibilities

• Lead client relationships and ensure needs are met across renewals.
• Mentor team members and support ongoing client risk management needs.
• Conduct audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data in Gallagher systems.
• Collaborate with clients to identify opportunities for additional services.
• Deliver tailored solutions to secure existing business.

Skills

Client service

Claims management

Microsoft Office

Communication skills

Education

Bachelor's degree

High School/GED with 8+ years experience

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

As part of our continued growth, we are building a talent pipeline for future Commercial Lines Client Service Manager opportunities here at our West Des Moines, IA office. While this role is not currently open, we anticipate an opening in the near future and we welcome the opportunity to connect with strong talent for these upcoming needs.

At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You'll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

How you'll make an impact

You'll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you'll play a key role in delivering high-quality solutions. You'll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.

Here's what you'll do:

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage


• Build and maintain strong relationships with clients through timely responses and strong customer service


• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.


• Conduct regular audits to ensure compliance with regulations and maintain high service standards.


• Maintain accurate and up-to-date client and policy data using Gallagher's systems and performing audits


• Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results.


• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.


• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)