Client Service Manager

Arthur J. Gallagher & Co. (AJG); Franklin (TN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K & Roth

HSA/FSA

Educational reimbursement

Paid parental leave

Talkspace

Flexible work hours

Training programs

Gallagher Thrive wellbeing program

Charitable matching

Job summary

Gallagher, a leading risk management firm, seeks a Senior Client Service Manager to join the Commercial team. You will lead renewal strategy for complex accounts, build strong client relationships, and drive tailored insurance solutions while guiding a team to excellence.

You will mentor colleagues, ensure compliance, and optimize data and processes using Gallagher technologies to deliver exceptional client service and growth opportunities.

Qualifications

• Bachelor's degree with 5+ years of client service and/or claims management experience
• High School diploma with 10+ years of client service and/or claims management experience
• Property and Casualty Insurance License required
• Proficiency in Microsoft Office
• Desire to build relationships and deliver results
• Adaptability and resilience with shifting priorities
• Collaborative mindset to work across Gallagher teams
• 1+ year supervisory experience (preferred)

Responsibilities

• Lead renewal process and strategy for complex accounts, compiling client information and needs analysis
• Identify gaps in coverage, review claims, secure existing business and upsell services
• Maintain strong client and carrier relationships with timely responses and high service levels
• Provide strategic guidance to the team through consultative conversations and innovative strategies
• Mentor team members with transparent feedback and ongoing development
• Conduct audits to ensure regulatory compliance and high service standards
• Oversee accuracy of client and policy data using Gallagher systems
• Leverage Gallagher technology to boost productivity and deliver quality results
• Manage multiple priorities to meet client expectations on time

Skills

relationship building

results delivery

adaptability

collaboration

Education

Bachelor's degree

High School diploma

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

How you'll make an impact

You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence.

Here’s what you’ll do:

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
• OR -
• High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Desired:

• At least 1+ year of supervisory experience

#LI-JC1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.