Client Service Manager

Merit Financial Advisors; American Fork (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401(k) Plan with company matching

Paid Time Off (PTO)

Flexible Spending Account (FSA)

Job summary

Merit Financial Advisors in American Fork, Utah is seeking a Client Service Manager to ensure excellence in customer service and manage critical client interactions. The ideal candidate will develop strong relationships and uphold the highest level of confidentiality in all business matters.

Responsibilities include addressing administrative issues, providing operational support, and ensuring client satisfaction. Candidates should have 2–4 years of experience in client service within a wealth management firm and hold an Associate’s or Bachelor’s degree.

Qualifications

• Minimum 2–4 years in client service for a wealth management firm.
• Excellent knowledge of securities industry rules & regulations.
• Ability to multitask and meet tight deadlines.

Responsibilities

• Develop and maintain solid relationships with clients.
• Investigate and resolve administrative matters impacting clients.
• Research and resolve client inquiries, ensuring satisfaction.

Skills

Client relationship management

Communication skills

Attention to detail

Administrative support

Time management

Education

Associate’s or Bachelor’s Degree

Tools

Salesforce

Outlook

Excel

Job description

The Company

Merit is a fast growing, pioneering financial services firm that invests heavily in the growth and development of team members. Merit seeks to establish, educate, and help individuals reach their financial goals as they transition into and experience retirement. With an unswerving commitment to excellence and reliability, Merit provides objective financial advice and believes in establishing long‑lasting relationships. By offering an array of services, clients can receive tailored solutions that promote growth and help them achieve financial goals. Headquartered in Alpharetta, GA, with 39 locations across the country and 250 employees, Merit has been recognized as a “Best Places to Work” by InvestmentNews and has made the fastest growing companies list in both the INC 5000 and Georgia’s Fastest 40.

The Position

The Client Service Manager is a key role that ensures excellence in customer service. This person manages client interactions and maintains the highest level of confidentiality and discretion in all business matters to complete appropriate paperwork in a professional and timely manner.

Responsibilities

• Develop and maintain solid relationships with clients.
• Assist with scheduling client appointments for advisor.
• Investigate and resolve various administrative matters impacting the client’s overall situation, to include: abandoned property issues, cost basis determination, account and transaction history as needed, identification of fees assessed, resolution of corporate actions, and any other activity or issue needing attention.
• Provide operational support for all existing and new clients including but not limited to: Account transfers, Move money requests, Branch check deposits to client accounts, Conversions, Beneficiary updates, Estate Processing, Process and manage all the new and existing annuity (custodian system) and life policies, Alternative Investment Orders.
• Perform necessary client transactions upon request.
• Research and resolve client inquiries, return all client calls, and ensure client satisfaction at all times.
• Proactive follow‑up with clients to confirm account updates, paperwork, and check receipt.
• Meet with clients when applicable for new client forms signatures and processing.
• Review notes from client meetings and complete action items.
• Deposit physical checks received at branch via remote check deposit tool.
• Review account transactions daily to monitor trade requests placed, confirm deposits posted, transfers received, confirm client withdraw requests sent, etc.
• Set‑up new client online account access and assist existing clients with online account access.
• Maintain Required Minimum Distributions.
• Submit and follow‑up on advisory trade requests with Merit Investment Team.
• Document all communication and interactions with clients and prospects and Processing managers in Salesforce CRM in a timely manner.
• Work closely with the Processing Manager for your region.
• Maintain paperless client files on our cloud‑based system.
• Keeping advisor(s) book of business updated within the custodian systems, Salesforce & Orion.
• Collaborate with the Client Service team across all branches to keep‑up with changes at custodians and develop and improve systems and processes.
• Resolve account‑related compliance requests.
• Maintain and submit branch compliance files quarterly.
• Track and submit insurance licensing, renewal and appointments.
• Handle miscellaneous operational activities and projects.
• Participate in prospect and client events.

Salary and Benefits

• Competitive, based on experience.
• Medical Insurance.
• Dental/Vision Insurance.
• Life & Personal Accident Insurance.
• Short‑term Disability Insurance.
• Long‑term Disability Insurance.
• Flexible Spending Account (FSA), Health Savings Account (HSA) or Dependent Care FSA.
• 401(k) Plan with company matching.
• Paid Time Off (PTO) and paid holidays.

Requirements

• Associate’s or Bachelor’s Degree.
• A minimum of 2–4 years in client service for a wealth management firm.
• FINRA S6 or S7 and S63/S65 OR 66 (preferred, not required).
• Previous experience working on Fidelity or Schwab platforms (preferred).
• Excellent knowledge of the securities industry’s rules & regulations.
• Proficient computer skills (ability to access email and the Internet) and proficiencies in Outlook, Word, Excel, and Salesforce are desired.
• Excellent written and verbal communication skills.
• Outstanding teamwork and time management skills.
• Excellent interpersonal skills.
• Ability to handle multiple tasks and operate in tight deadlines.
• Strong team‑oriented mentality with a desire to achieve personal and company performance goals.
• Ability to interact with clients and team members in a professional and respectful manner.
• Detail‑oriented and self‑motivated.
• Curiosity and ingenuity to help implement new client‑related technology solutions as well as creatively build and maintain methods and procedures of the company.