Client Service Leader & Team Coach

NFP Corp; Los Angeles (CA); Hybrid; USD 80,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP Corp in Los Angeles is seeking a Client Service Manager responsible for ensuring exceptional service for clients while leading their team. This role involves direct client engagement and overseeing operations to improve efficiency across the team.

With a salary range of $80,000 – $115,000, applicants should possess experience in financial planning and strong problem-solving abilities. The ideal candidate must be comfortable with various software applications and demonstrate leadership skills, as teamwork and collaboration are emphasized.

Qualifications

• Previous back-office operations or executive/administrative assistant experience is required.
• High-touch, direct client experience is essential.
• Excellent computer skills and comfort with various applications.

Responsibilities

• Lead a team of Client Service professionals and promote department goals.
• Oversee clients and manage the workload distribution among team members.
• Collaborate on CSA training materials and assist with strategic direction.

Skills

Client management

Problem-solving

Communication

Technical proficiency

Team management

Tools

Microsoft Office

CRM software

Job description

NFP Corp in Los Angeles is seeking a Client Service Manager responsible for ensuring exceptional service for clients while leading their team. This role involves direct client engagement and overseeing operations to improve efficiency across the team.

With a salary range of $80,000 – $115,000, applicants should possess experience in financial planning and strong problem-solving abilities. The ideal candidate must be comfortable with various software applications and demonstrate leadership skills, as teamwork and collaboration are emphasized.