Client Service Lead: Transactional Print & Mail Operations

Canon USA & Affiliates

Burlington (NJ)

On-site

USD 28,000 - 39,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon swag

Job summary

Canon U.S.A., Inc. is seeking a Lead on-site role in Burlington, NJ. The position focuses on organizing and scheduling staff, managing daily workflow, and overseeing on-site operations and vendor billing.

You will generate daily and monthly reports, maintain customer relationships, and ensure adherence to all policies, procedures, and equipment use. Local regulations and security clearances may apply, with a competitive hourly rate and full-time commitments.

Qualifications

Associates degree or equivalent experience required, plus 6 or more years of related experience.
Strong customer service and communication skills are required.
Required to obtain security and/or other clearances required by customers to enter premises.
Must be able to lift up to 50lbs.

Responsibilities

Monitors and ensures compliance with established workflow processes and procedures.
Receives and reviews customer requests to ensure they fully describe requirements and processing specifications.
Ensures quality control of shift work (physical checks, verify against requests, ensure quality and consistency).
Performs data entry, supervises supply inventory and record keeping, and ensures site records are properly used and maintained.

Skills

Staff scheduling

Customer service

Communication skills

Data entry

Leadership

Security clearance

Education

Associate degree or equivalent experience

Job description

About the Role

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

Your Impact

Production and Workflow

Monitors and ensures compliance with established workflow processes and procedures.
Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).

Equipment Knowledge and Care

Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration and Reporting

Performs data entry.
Supervises supply inventory and record keeping.
Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.

Results Expected

Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated rate for this role: $20.54 - 28.20/ hourly

Associates degree or equivalent experience required, plus 6 or more years of related experience.
Strong customer service and communication skills are required.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Must be able to lift up to 50lbs.

Company Overview

About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus

-Employee discounts

-“Dress for Your Day” attire program (casual is welcome, based on your job function)

-Volunteer opportunities to give back to our local community

-Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-JZ1 #PM19 #LI-Onsite

Location

US-NJ-Burlington

Company

Canon U.S.A., Inc.

Requisition ID

34596