Client Service Lead (FDOT)

Jacobs; Tampa (FL); Hybrid; USD 159,000 - 251,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Hybrid work policy

Job summary

Jacobs is seeking a dynamic Client Service Lead to drive strategic growth and client engagement across Florida’s transportation market, focusing on highways and bridges for FDOT and municipal clients.

You’ll lead pursuit strategies, manage multidisciplinary teams, and deliver innovative infrastructure solutions that improve mobility and transform communities. This is a high-impact leadership role in a hybrid work environment.

Qualifications

• Bachelor’s degree in Civil Engineering or related engineering discipline from an accredited university.
• Progressive post‑graduate experience in transportation and highway engineering, including the management of roadway design projects.
• Proven experience working with the Florida Department of Transportation (FDOT).
• Demonstrated success in leading multidisciplinary teams.
• Strong understanding of FDOT processes, design criteria, and project development procedures across multiple districts.

Responsibilities

• Serve as the primary point of contact for FDOT and municipal clients, building trust and long‑term partnerships.
• Serve as Project Manager for highway and bridge design projects, including operational and safety improvements on a limited basis.
• Drive strategic pursuits by identifying, planning, and leading winning strategies for key transportation projects across multiple FDOT districts.
• Provide subject matter expertise in highway and bridge design, safety improvements, and project delivery.
• Represent Jacobs at industry conferences and events, positioning us as a leader in transportation solutions.
• Work closely with sales, operations, marketing, and technical teams to align client needs with Jacobs’ capabilities.
• Influence project development and design standards while contributing to Jacobs’ growth in Florida’s transportation sector to Shape the Future!

Skills

Client engagement

Strategic planning

Project management

Team leadership

FDOT knowledge

Education

Bachelor's degree in Civil Engineering

Master's degree in Civil Engineering

Professional Engineer (P.E.) license in Florida

PMP certification

Job description

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Jacobs is seeking a dynamic and experienced Client Service Lead to drive strategic growth and client engagement across Florida’s transportation market. This is a high‑impact leadership role focused on expanding our footprint with FDOT and municipal clients in the Highways and Bridges submarket.

As a trusted advisor and connector, you’ll lead pursuit strategies, strengthen client relationships, and collaborate with multidisciplinary teams to deliver innovative, sustainable infrastructure solutions that improve mobility and transform communities.

What You’ll Do

• Serve as the primary point of contact for FDOT and municipal clients, building trust and long‑term partnerships.
• Serve as Project Manager for highway and bridge design projects, including operational and safety improvements on a limited basis.
• Drive strategic pursuits by identifying, planning, and leading winning strategies for key transportation projects across multiple FDOT districts.
• Provide subject matter expertise in highway and bridge design, safety improvements, and project delivery.
• Represent Jacobs at industry conferences and events, positioning us as a leader in transportation solutions.
• Work closely with sales, operations, marketing, and technical teams to align client needs with Jacobs’ capabilities.
• Influence project development and design standards while contributing to Jacobs’ growth in Florida’s transportation sector to Shape the Future!

Here’s what you'll need

• Bachelor’s degree in Civil Engineering or related engineering discipline from an accredited university
• Progressive post‑graduate experience in transportation and highway engineering, including the management of roadway design projects
• Proven experience working with the Florida Department of Transportation (FDOT)
• Demonstrated success in leading multidisciplinary teams
• Strong understanding of FDOT processes, design criteria, and project development procedures across multiple districts

Ideally, you’ll also have

• Masters degree in Civil Engineering or related engineering discipline from an accredited university
• Twelve (12) or more years of experience in transportation and highway engineering, including the management of roadway design projects
• Professional Engineer (P.E.) license in Florida and/or PMP certification

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well‑being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full‑time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $158,500.00 to $250,500.00. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on May 20, 2026. This position will be open for at least 3 days.

We value collaboration and believe that in‑person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.