Client Service Lab Assistant - Aiea Heights

Clinical Labs Of Hawai'i, LLP; Aiea (HI); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Free lab services for employee

Paid Time Off

Paid Holidays

Medical, dental, and vision insurance

401(k) with company match

Employee wellness program

Job summary

Clinical Laboratories of Hawaii, LLP in Aiea, HI is seeking a dedicated full-time team member. The role emphasizes client issue resolution, understanding specimen requirements, and accurate lab reporting within a clinical laboratory environment.

The position involves monitoring STATs, resolving report discrepancies, and ensuring PHI confidentiality while adhering to privacy and security standards. 40-hour weeks with comprehensive benefits are offered.

Qualifications

• High School Diploma or equivalent is required.
• Strong reading, writing, and analytical skills are essential.
• Experience or training in specimen collection or processing is preferred.
• Ability to operate general lab equipment (computers, centrifuges, etc.).

Responsibilities

• Assists or resolves client issues by investigating and responding promptly.
• Resolves discrepancies in reports by consulting with staff.
• Understands specimen requirements to ensure accurate results.
• Notifies clients of STATs and Criticals.
• Recognizes critical values per guidelines and responds appropriately.
• Tracks and monitors send-out tests.
• Assists in problem resolution for quality assurance.
• Maintains professional/technical knowledge through publications and CE seminars.
• Follows up on referenced test results to satisfy client needs.

Skills

Ability to read and analyze

Strong written communication

Analytical skills

Laboratory equipment operation

Education

High School Diploma or equivalent

Job description

Job Functions, Duties, Responsibilities And Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

At Clinical Labs of Hawaii, our mission is to advance the health and well-being of our communities as a leader in clinical and pathology laboratory solutions.

Location: Aiea, HI

Status: Full-time

Days/Hours: TBD

Base hourly pay rate: $19.74 to $21.71

In This Role, You Will

• Assists or resolves client issues by performing a thorough investigation of the issue, evaluating findings, and responding to the client in a timely and efficient manner
• Assists in resolving discrepancies in reports by consulting with technical and managerial staff
• Understands specimen requirements as they pertain to lab testing in order to provide accurate results. Ability to understand differences in specimen types
• Responsible for client notification of STATs and Criticals
• Understands and recognizes the Critical values based on the given guidelines and responds appropriately
• Assists in tracking and monitoring send out tests
• Assists in problem resolution for future applicability and forwards to the appropriate quality assurance individual (supervisor, manager, pathologist, etc)
• Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
• Pursues referenced test results to satisfy client needs and requests

All You Need Is

• High School Diploma or equivalent
• Previous training or experience in specimen collection or processing
• Strong reading, writing, and analytical skills
• Ability to operate general laboratory equipment, including but not limited to telephones, computers, centrifuges, and audible alarms.

Bonus Points If You’ve Got

• 1 - 2 years of related experience in clinical laboratory, data entry, or production

We’ll Give You

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging – we’re an O’hana!

We Also Want You To Know

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours

40

Work Shift

Job Category:

Company

Clinical Laboratories of Hawaii, LLP

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.