Client Service II Representative- Device Maintenance

Canon Solutions America; New York (NY); On-site; USD 2,342,000 - 3,219,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag? Canon welcome kit and official/‍

Job summary

Canon U.S.A., Inc. is seeking a customer-facing Site Operations Associate to support on-site services at client locations in Bronx, NY.

You will coordinate tasks, monitor SLA performance, and ensure smooth daily operations for reprographic equipment and related services. The role requires HS Diploma or GED with 1–2 years in customer service, strong computer skills, the ability to multitask, and willingness to drive between client sites.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Respond to management and client requests via email, phone, text messages and verbal.
• Provide high levels of customer service.
• Oversee workflow and ensure tasks are completed within account SLA requirements.
• Communicate and train team on workflow or procedure changes.
• Oversee and manage daily and monthly records on service activity.
• Communicate effectively with client and staff.
• May serve as main point of contact to client for daily activity and participate in client meetings.

Skills

Customer service

Multitasking

Communication skills

Technical knowledge

Education

HS Diploma or GED

Job description

About the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

Your Impact

Main Responsibilities:

• - Promptly informs supervisor of potential problems or customer concerns.
• - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• - Strong focus on providing good customer service.
• - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• - Responsible for communicating and training team in changes to workflow or procedure.
• - Oversees and manages daily and monthly records on service activity.
• - Effectively communicates with the client and staff.
• - Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• - Site responsibility and location of coverage may change based on client and/or division needs.

Device Maintenance:

• -Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• -Follows daily, established maintenance processes and procedures.
• -Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• -Evaluates equipment issues and notifies service department if unable to resolve.
• -Delivers paper.
• -Assists end-users in basic functionality of equipment.
• -Records meter reads.
• -Maintains service activity reports.
• -Monitors supplies and restocks inventory.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. This position will support our customer at site locations in Bronx, NY 10461. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr

• - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• - Prior experience in a customer service environment.
• - Good computer skills/technical knowledge.
• - Ability to multitask and prioritize in order to meet deadlines.
• - Good customer service and communication skills.
• - Ability to work with minimal supervision.
• - Ability to work OT as needed.
• - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• - Ability to lift up to 50lbs.
• - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• -Employee referral bonus
• -Employee discounts
• -"Dress for Your Day" attire program (casual is welcome, based on your job function)
• -Volunteer opportunities to give back to our local community
• -Swag! A Canon welcome kit and official merch you can't get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19 #LI-JZ1 #LI-ONSITE #ID22

• - Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• - This position will support our customer at site locations in Bronx, NY 10461.
• - In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr
• - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• - Prior experience in a customer service environment.
• - Good computer skills/technical knowledge.
• - Ability to multitask and prioritize in order to meet deadlines.
• - Good customer service and communication skills.
• - Ability to work with minimal supervision.
• - Ability to work OT as needed.
• - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• - Ability to lift up to 50lbs.
• - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.