Client Service I Representative- Mailroom

Canon-Medical-Systems; Oaks (PA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit and official 1

Job summary

Canon U.S.A., Inc. is seeking a Client Service I Representative- Mailroom at Oaks, PA. You will handle mail, courier, and shipping tasks, delivering prompt service and ensuring customer satisfaction on-site.

Key duties include processing interoffice mail, tracking shipments, and providing coverage across Mail/Courier, Shipping/Receiving, Inventory, and Warehouse areas as needed. Strong communication and reliability are essential.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to obtain security/clearances to enter customer premises.
• May require driving between client locations with a valid license.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the Site Procedure Guide to ensure account processes are recorded.
• May include Copy/Print Production, Mail/Courier Services, Shipping/Receiving, Inventory, Warehouse based on location.
• Attends cross-functional trainings for coverage when short-staffed.
• Site responsibility/coverage may change based on client needs.

Skills

Customer service

Communication

Multitasking

Time management

Education

HS Diploma GED or equivalent

Job description

Client Service I Representative- Mailroom

About this position

Client Service I Representative- Mailroom

US-PA-Oaks

Job ID: 34349

Type: Full-Time

# of Openings: 1

Category: Office Services

PA - Oaks-SEI-MS

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

Main Responsibilities:

• Promptly informs supervisor of potential problems or customer concerns.


• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.


• Strong focus on providing good customer service.


• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.


• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.


• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.


• Site responsibility and location of coverage may change based on client and/or division needs.

Mail/Courier Services

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.


• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).


• Researches and routes unidentified and generic mail.


• Receives, logs, delivers and tracks messenger items.


• Responds to customer requests.


• Performs routine upkeep of equipment.


• Records and tracks customer inquiries and fulfillment of requests.

Shipping/Receiving

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.


• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.


• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.


• Analyzes ongoing activity of inventory.


• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.


• Monitors and communicates status of inventory.


• Initiates, conducts and reports on Physical Inventories.

Warehouse

• Responsible for the accuracy and control of the shipping and dock operations.


• Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.


• Retrieves merchandise from stock or freight carrier, frequently with a palette jack.


• Verifies incoming shipments corresponding to packing lists.


• Completes required receiving documentation in order to maintain accurate department records.


• Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.


• Responds to inquiries from internal personnel and customers and provides shipping status information.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.


• Basic computer skills/technical knowledge.


• Ability to multitask and prioritize in order to meet deadlines.


• Good customer service and communication skills.


• Ability to work with minimal supervision.


• Ability to work OT as needed.


• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.


• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).


• Ability to lift up to 50lbs.


• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus


• Employee discounts


• Dress for Your Day attire program (casual is welcome, based on your job function)


• Volunteer opportunities to give back to our local community


• Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .

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