Client Service Excellence Representative (FINRA Licensed)

The Vanguard Group, Inc.; Wisconsin; Hybrid; USD 62,000 - 72,000; Full time

Benefits offered by this job

Licensing bonus

Bonuses and merit increases

Milestone rewards

Job summary

Vanguard is seeking a Client Service Excellence Center associate to connect with clients via inbound calls, assisting with account-related needs and delivering exceptional service. You will work in a fully remote role within Wisconsin, upholding a client-first mentality and supporting investors across life moments.

The role emphasizes ownership, empathy, and collaboration, with licensing requirements (Series 7/63) and a strong emphasis on building a long-term client service career.

Qualifications

• 3+ years of customer-facing and/or inbound phone experience.
• CRM skills and client relationship management experience.
• Strong ownership, accountability, and initiative in resolving issues.
• Willingness to learn and continuously grow knowledge.
• High school, associate degree, or bachelor’s degree required/licensing considerations noted.

Responsibilities

• Handle inbound client calls to assist with account-related needs.
• Lead with empathy to identify client needs and provide timely solutions.
• Collaborate with internal teams to enhance the client and crew experience.

Skills

Customer-facing experience

CRM skills

Ownership mindset

Team collaboration

Education

High school diploma or higher

Job description

About this Job

At Vanguard, we have a client‑first mentality that we live and breathe every day through our mission, "to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success." Our Client Service Excellence Center associates fulfill our mission by helping our clients through life's biggest moments – from buying their first home to preparing for retirement. In this role, you will connect with clients via inbound phone calls to assist with their account‑related needs. If you have a passion for helping others, building your client services skillset, and giving every investor the best chance for investment success, join our team of “crew” as a Client Service Excellence Center associate! At Vanguard, we believe in supporting our “crew” personally through all life stages.

Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $70,500 - $81,500 ($62,000 - $72,000 base salary determined by skills and experience, plus quarterly performance‑based bonuses, merit increases, and company bonuses). In addition, you’ll receive a $20,000 licensing bonus for bringing your active SIE, Series 7, & Series 63 licenses. We also believe in recognizing your commitment to excellence. To celebrate your dedication, we offer milestone rewards in this role: $10,000 at your 3‑year anniversary $20,000 at your 5‑year anniversary $20,000 every 5 years thereafter.

Work Model

This role will be fully remote. Although this position is designated as fully remote, it is a condition of the role that you perform all of your work duties from within the state of Wisconsin.

Licensing Requirement

To be considered for this role, you must hold active FINRA Series 7 and Series 63 licenses. If you do not currently have these licenses or only hold partial licensing, we invite you to explore our other Client Service Excellence Center opportunity—a fully remote role based in Wisconsin.

Responsibilities

• Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
• Lead with empathy and an owner’s mindset to solve problems, help uncover client needs, and provide timely and accurate solutions to clients.
• Collaborate with internal departments through various strategic initiatives to continuously improve the client and “crew” experience.

What it takes

You don't have to be a financial expert to be an advocate for our clients! This role at its core has one main goal: to create and maintain exceptional client experiences. We welcome, and encourage, individuals from all backgrounds — the most important things you need are a passion for helping others, strong client service experience, and a desire to continuously grow your expertise.

We have seen most success from individuals with:

• 3+ years of customer‑facing and/or inbound phone experience, demonstrated by strong interpersonal and client relationship management (CRM) skills.
• A strong sense of ownership for client outcomes—taking initiative and accountability, anticipating needs, and ensuring every interaction instills trust.
• A learner's attitude and an appetite to continuously build your knowledge.
• High school, associate degree, or bachelor's degree.
• This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role‑specific duties.
• A desire for stability and takes pride in building a long‑term career in client service.

Special Factors Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long‑term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience. Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.