Client Service Coordinator, Part Time Day Shift, Home Assistance

Adventist HealthCare; Silver Spring (MD); On-site; USD 28,929 - 38,572; Part time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Employer retirement contribution and 3

Paid Time Off

Flexible spending accounts

EAP support

Free employee parking

Job summary

Adventist HealthCare Home Assistance seeks to hire an experienced Client Service Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

In this role you will demonstrate strong customer service, communicate effectively with clients and caregivers, and develop new business while ensuring timely and accurate case coordination to support revenue and client satisfaction.

Qualifications

• High School Diploma or GED required.
• 4 years office experience preferably in health related area.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to creatively and effectively solve problems in a timely manner.
• Ability to work well with individuals from diverse backgrounds.
• Ambitious attitude and dedication to goals.
• Ability to complete assignments accurately and timely.
• Flexible as needed.
• Basic knowledge of medical terminology.
• Strong sales abilities to develop new business and sell cases.

Responsibilities

• Demonstrates good customer service skills in all interactions with clients, caregivers, office staff and management.
• Communicates effectively with clients, caregivers and staff to ensure proper transmission of information.
• Develops new business and sells cases to meet budgeted hours and generate revenue.
• Manages financial aspects of case coordination and billing.
• Coordinates client services to maintain cases and promote satisfaction.

Skills

Customer service

Effective communication

Sales ability

Problem solving

Team collaboration

Multicultural awareness

Adaptability

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

AHC Home AssistanceIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Adventist HealthCare Home Assistance seeks to hire an experienced Client Service Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.As an Client Service Coordinator you will:Demonstrates good customer service skills in all interactions with clients, caregivers, office staff and management.Communicates effectively with clients and caregivers and other staff to insure appropriate and satisfactory transmission of information.Develops new business and sell cases.Demonstrates ability to effectively communicate and manage financial aspects of case coordination.Consistently demonstrates the ability to turn telephone and visit inquiries into sold case so that budgeted hours can be met that will generate revenue to support growing organization.Coordinates Client Services to appropriately maintain cases and promote customer (Client and Caregiver) satisfaction.Qualifications include:High School Diploma or GED required4 years office experience preferably in health related areaMicrosoft Office Suite (Outlook, Word, Excel, and Internet) proficiency and experience requiredAble to creatively and effectively solve problems in a timely manner and with other team membersAbility to get along well with individuals of various cultural and diverse backgroundsAmbitious attitude and determined dedication toward achieving personal and company goalsComplete assignments accurately and timelyFlexible as neededBasic knowledge of medical terminologyWell developed sales abilityWork Schedule:• Employment Type: Part-Time - Monday, Wednesday and Friday 10:00am - 5:00pm• Hours per Week: 20 hrs/week• Shift Type: Days• On-call: Evenings Monday - Thursday (once a month) 5pm-8am (remote)Pay Range:$21.02 - $28.03If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Non-Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.