Client Service Coordinator

A Caring Doctor (Minnesota), P.A.; West Valley (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and holidays

Continuing Education Allowance

Three free Optimum Wellness Plans for pets

Job summary

VCA Inc. in West Valley, Washington is searching for a Client Service Coordinator (CSC) who will drive the flow of clients and pets through the hospital while maximizing team productivity. The CSC will provide exceptional service, educate clients on pet health, and ensure smooth operations in the hospital.

The ideal candidate should possess strong communication skills, a customer service background, and a willingness to work in a dynamic environment. The position offers comprehensive medical, dental, and vision insurance, as well as generous retirement plans and various wellness resources.

Qualifications

• High School Diploma or equivalent preferred.
• Willingness to have one year related customer service experience.
• Must be at least 18 years old for certain duties.
• Ability to multi-task under distracting conditions.
• Problem-solving skills for practical solutions.

Responsibilities

• Recruit new clients by promoting hospital services.
• Maximize productivity of veterinary medical team.
• Provide professional service ensuring comfort for clients.
• Educate clients on pet health and services.
• Manage finances and maintain accurate balances.

Skills

Customer service experience

Strong written and verbal communication

Organizational ability

Problem-solving skills

Computer skills

Ability to handle pets

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Job Overview

Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures clear communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner, influencing clients to return and refer their families. The CSC promotes Mars, Inc. values, actively recruits new clients, routes client and pet flow for maximum productivity, and supports the hospital’s wellness plan clients.

Responsibilities

• Actively recruit new clients by promoting hospital services and directing client and pet flow for maximum productivity.
• Maximize the number of pets seen by the team through a productive and efficiently run hospital.
• Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about pet health and hospital services.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, and hospital services.
• Assist incoming clients with completion of required documentation, entry of pet information and history, proper collar and tag identification, and prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and using proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Support organizational goals of total responsibility, mutuality, efficiency, freedom, customer focus, peer relationships, integrity & trust, action orientation, listening, preventative care, communication, priority setting, and time management.

Qualifications and Skills

• High School Diploma or equivalent preferred. Willingness to have one year related customer service experience; medical background and terminology training preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• Strong written and verbal communication skills in fluent English with proper grammar, style, and vocabulary.
• Ability to multi‑task, shift attention among multiple tasks quickly and accurately under distracting conditions.
• Organizational ability: systematic approach, ability to cut through confusion, turn chaos into order, and maintain orderliness.
• Problem‑solving skills: identify, analyze, and solve problems with practical solutions.
• Computer skills: comfortable and confident use of Microsoft Word, Excel, Access, Outlook, and specialized software; ability to work at a computer for long periods.
• Mathematical ability: add, subtract, multiply and divide, compute rate, ratio, percent, and convert units of measurement.
• Intellectual ability: accurately follow oral, written, or diagram instructions and provide directions.
• Physical and ergonomic requirements: stand, walk, stoop, kneel, crouch, climb, lift, carry and move up to 50 pounds; good hand‑eye coordination, arm‑hand‑finger dexterity, visual acuity for keyboard use and equipment operation.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Work hours may exceed 40 hours per week and include weekends and evenings.
• Ability to handle moderately high noise levels and routine exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, and medication/controlled substances.
• Must possess mental processes for reasoning, remembering, mathematics, and language.

Working Conditions

The position requires working in a hospital environment that may have high noise levels. Duties include standing for extended periods, lifting loads up to 50 pounds, and routine exposure to animals and potential hazards. The role involves working weekends and evenings, and may entail more than forty hours per week.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and holidays.
• Mental health and wellbeing resources, free coaching and counseling.
• Associate Life Insurance (company‑paid) with supplemental options.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits coverage for emergencies.
• Legal Plan for a range of legal needs.
• Identity Protection to safeguard personal information.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

Benefits eligibility is based on employment status: full‑time associates are eligible for all benefit programs; part‑time associates are eligible for benefits marked with an asterisk (*).

Banfield is a community committed to diversity and inclusion. The company operates under the principles of a better world for pets. All associates are encouraged to be themselves, fostering an inclusive environment that celebrates differences.