CLIENT SERVICE COORDINATOR

Banfield Pet Hospital; Noblesville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital in Noblesville, Indiana is seeking a Client Service Coordinator to drive client and pet flow through the hospital and support the veterinary team. You will promote services, educate clients and ensure a welcoming, efficient experience that encourages future visits and referrals.

You will handle documentation, scheduling and processing of purchases while maintaining accurate records and fostering exceptional customer service in a busy animal-care setting.

Qualifications

• Ability to multi-task - Manages multiple tasks at one time with accuracy.
• Communication skills - Reads, writes and speaks fluent English, using proper grammar.

Responsibilities

• Live and exemplify Banfield's Five Principles within self and team.
• Actively recruit new clients by promoting hospital services and routing clients and pets.
• Maximize pets seen by ensuring productive workflow and wellness plan support.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care and services.
• Assist incoming clients with documentation and pet information in the system.
• Assist outgoing clients with instructions, invoices and scheduling.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative careOWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

CLIENT SERVICE COORDINATOR

This posting will remain open for a minimum of two weeks from the pos ting date.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

• Provide professional, efficient and exceptional service at all times . This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

• Conduct administrative functions as necessary.

• Other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles https://jobs.banfield.com/culture-of-banfield :

• Quality – The consumer is our boss, quality is our work , and value for money is our goal.

• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

• Efficiency – We use resources to the full, waste nothing and do only what we can do best.

• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

Competencies

• Leadership :

• Customer Focus

• Peer Relationships

• Integrity & Trust

• Action Oriented

• Listening

• Functional

• Preventative care and OWPs

• Communication Skills

• Client Service Skills

• Priority Setting

• Time Management

Capabilities and Experience (can do)

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correct