Client Service Coordinator

BluePearl Pet Hospital; Newark (DE); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Trupanion pet insurance

Flexible benefits package

401k and retirement planning

BluePearl University / CE allowance

Job summary

BluePearl Pet Hospital in Christiana, DE is seeking an extraordinary Veterinary Receptionist to greet clients, coordinate appointments, and support patients and families with compassion. You will be the first point of contact, guiding clients through stressful moments with clear communication and empathy.

The role emphasizes calm, composed interactions, accurate scheduling, and acting as a liaison between clients and the veterinary team in a fast-paced environment.

Qualifications

• Must be the first point of contact for clients entering the hospital.
• Remain calm and compassionate in emotionally difficult situations.
• Communicate clearly with clients and team members to ensure smooth operations.

Responsibilities

• Greet clients at the door with warmth and professionalism.
• Assess client and pet needs upon arrival; determine urgency of emergencies.
• Confirm appointments and provide guidance on pet preparations.
• Offer emotional support and resources to grieving clients as needed.
• Serve as liaison between clients and staff to ensure a compassionate process.

Skills

Excellent customer service

Compassionate listener

Clear communication

Job description

BluePearl Pet Hospital in Christiana, DE is hiring an extraordinary Veterinary Receptionist.

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Pay: $18.90 - $29.00 / hour

This pay band is a starting point and is dependent on experience and advancement through our leveling system.

Schedule: 3 x 12-hour shifts

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.
• Flexible work schedules
• Parental Leave Benefits
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.