Client Service Associate - Surety Commercial Insurance

Hylant; Ann Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Hylant in Ann Arbor, MI, is launching a Foundations Training & Development Program for a Client Service Associate. You will learn servicing tools, support client service teams, and work toward Property & Casualty licensure while handling data entry and document management.

You'll participate in a robust curriculum, gain exposure to insurance products, and cross-train across property & casualty and employee benefits functions.

Qualifications

• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• Active Property & Casualty license or ability to obtain within 100 days of employment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Develop understanding and adopt Hylant’s servicing tools and processes.
• Obtain Property & Casualty licensure.
• Provide admin and document management support to client service teams; prepare, print, bind, and distribute client deliverables.
• Enter and maintain client information in agency management systems; set up new clients and update policy details.
• Process and distribute insurance verification requests (certificates, IDs, etc.).
• Assist in compiling documents for client renewals and submissions.
• Support policy/account activities by gathering information and processing documents as directed.
• Cross-train in property & casualty or employee benefits functions.
• Perform other duties and special projects as requested.

Skills

MS Office

Organizational skills

Communication skills

Teamwork

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Agency management system

Job description

The Opportunity:

The Client Service Associate will begin their client service insurance brokerage training and development journey in Hylant’s Foundations Training & Development Program. This program offers a robust curriculum of foundational insurance learning experiences, knowledge and skills of Hylant client supporting activities designed to prepare for successful transition to a dedicated Commercial Property & Casualty service role.

In This Role You Will Execute On:

• Develop an understanding and complete adoption of Hylant’s servicing tools and processes.
• Obtain Property & Casualty licensure developing and enhancing knowledge of the insurance marketplace, products, and services.
• Provide general administrative and document management support to client service teams such as preparation, printing, binding, and distribution of client presentations and other deliverables; run and distribute of reports; and physical and electronic client documentation management
• Perform data entry and maintain client information in agency management system(s) including initial client set up, client information updates, policy details, document management, etc.
• Process and distribute insurance verification requests such as certificates of insurance, identification cards, or similar documentation as requested.
• Assist in compiling required documents for client renewals and submissions, as directed by appropriate client service team member.
• Assist in policy/account activities by gathering, compiling and preparing necessary information, and following up & processing documents as directed.
• Cross train in specialized property & casualty or employee benefits functions to gain a broad awareness of all client service functions.
• Perform other duties and special projects as requested.

In This Role You Will Need:

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• Active Property & Casualty, or the ability to obtain within 100 days of employment (limited exam attempts) and maintain in good standing.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• Ability to organize, plan and prioritize with effective results
• Intermediate to advanced communication skills, including listening, speaking and writing.
• Ability to work well in a team environment.
• Must be legally authorized to work in the United States

Why Hylant?

Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected.

Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.