Client Service Associate, St. Paul MN

Cogency Global Inc; Minnesota; On-site; USD 42,000 - 45,000; Full time

Job summary

A leading company is seeking a detail-oriented candidate with prior corporate and customer service experience. Responsibilities include greeting clients, processing orders, and providing excellent customer service. This full-time position offers a collaborative work environment with competitive compensation based on experience.

Qualifications

• Energetic self-starter in a fast-paced environment.
• Strong prioritization and time management skills.
• Ability to work independently with minimal oversight.

Responsibilities

• Greeting and assisting all incoming delivery personnel.
• Processing and distributing mail and Service of Process.
• Guiding clients through the process with public offices.

Skills

Verbal Communication

Written Communication

Attention to Detail

Multitasking

Problem Solving

Time Management

Computer Knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie, and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication, be organized, and be detail-oriented.

Our NO LAYOFF strategy, commitment to integrity, fairness, and fun, and our strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.

Essential Duties and Responsibilities

• Greeting and assisting all incoming delivery personnel.
• Receiving inbound calls and making customer calls.
• Processing and distributing all mail and Service of Process.
• Driving to the SOS office daily, to deliver documents.
• Directly contacting internal and external clients – processing orders, resolving any issues, providing excellent customer service.
• Reviewing legal documentation with great attention to detail.
• Guiding clients through the process of working with state and local public offices
• Retrieving documents from various online state agency databases.
• Working with public offices and commercial agents on the client’s behalf.
• Navigating quickly between multiple databases quickly and accurately.

Job Requirements

• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• The ability to multitask with a strong attention to detail and accuracy.
• Demonstrated ability to manage multiple projects simultaneously.
• Strong prioritization and time management skills, as well as problem solving skills.
• Ability to work independently with a minimum amount of oversight.
• Strong computer skills with the ability to integrate information from multiple sources quickly and accurately.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office programs (especially Word, Excel and Outlook software).

Final compensation will be based on experience related to the position.

Additional Information

Job Type: Full-time, M-F; Hours: 8:00 AM – 4:00 PM Salary Range: $42K –$45k