Client Service Associate - Senior

Baker Tilly International; Madison (WI); Hybrid; USD 70,000 - 92,000; Full time

Job summary

Baker Tilly in Madison is seeking a detail-oriented Client Service Associate to join our Registered Investment Advisor (RIA) firm. You will be the primary liaison for clients, handling account administration, communications, and service-related requests to ensure a seamless experience.

You’ll support financial advisors with reviews, reporting, and documentation, maintain records in CRM and portfolio systems, and assist with compliance and data integrity in a fast-paced, client-focused

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in financial services, wealth management, banking, or client service.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a primary point of contact for client service requests and inquiries.
• Build and maintain strong client relationships through timely and professional communication.
• Assist clients with account maintenance, paperwork, and service-related needs.
• Coordinate client meetings and prepare meeting materials.
• Follow up on action items to ensure timely completion and a seamless client experience.
• Prepare and process account opening, transfers, beneficiary updates, distributions, and other account-related documentation.
• Monitor account paperwork for completeness and accuracy.
• Coordinate with custodians and third-party providers to resolve operational issues.
• Track account transfers and ensure efficient onboarding of new clients.
• Assist advisors with client review preparation and follow-up activities.
• Generate reports, performance summaries, and client correspondence.
• Maintain accurate client records within CRM and portfolio management systems.
• Support implementation of financial planning and investment recommendations.
• Maintain client documentation in accordance with firm policies and regulatory requirements.
• Assist with compliance-related administrative tasks.

Skills

Client service orientation

Attention to detail

Verbal and written communication

Microsoft Office proficiency

Education

Bachelor’s degree

Tools

CRM systems (Redtail, Salesforce, eMoney)

Microsoft Office Suite

Job description

Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visitbakertilly.comor join the conversation onLinkedIn,FacebookandInstagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. We are seeking a detail-oriented and client-focused Client Service Associate (CSA) to join our Registered Investment Advisor (RIA) firm. The CSA serves as a key point of contact for clients and plays an integral role in delivering an exceptional client experience. This position supports financial advisors through account administration, client communications, operational coordination, and relationship management activities. The ideal candidate is highly organized, proactive, and committed to providing outstanding service while helping ensure the efficient operation of the advisory practice.

Responsibilities

Client Service & Relationship Support Serve as a primary point of contact for client service requests and inquiries. Build and maintain strong client relationships through timely and professional communication. Assist clients with account maintenance, paperwork, and service-related needs. Coordinate client meetings and prepare meeting materials. Follow up on action items to ensure timely completion and a seamless client experience. Account Administration Prepare and process account opening, transfers, beneficiary updates, distributions, and other account-related documentation. Monitor account paperwork for completeness and accuracy. Coordinate with custodians and third-party providers to resolve operational issues. Track account transfers and ensure efficient onboarding of new clients. Advisor Support Assist advisors with client review preparation and follow-up activities. Generate reports, performance summaries, and client correspondence. Maintain accurate client records within CRM and portfolio management systems. Support implementation of financial planning and investment recommendations. Operations & Compliance Maintain client documentation in accordance with firm policies and regulatory requirements. Assist with compliance-related administrative tasks. Ensure data integrity across client management systems. Participate in process improvement initiatives to enhance operational efficiency. Assist with maintaining Addepar platform for family wealth insights clients.

Qualifications

Required Bachelor’s degree required. 3+ years of experience, ideally in financial services, wealth management, banking, or client service. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency with Microsoft Office Suite.

Preferred Experience

Working in an RIA, wealth management, or investment advisory environment. Familiarity with custodial platforms such as Schwab, Fidelity, or Pershing. Experience with CRM systems such as Redtail, Salesforce, eMoney, or similar platforms. FINRA Series 65 or willingness to obtain industry licensing, if applicable.

Core Competencies

Exceptional client service orientation Strong attention to detail and accuracy Ability to prioritize and manage multiple tasks Professional communication skills Team-oriented mindset Problem-solving and critical thinking abilities High level of integrity and confidentiality

The pay rate range for this job position is $69,740 - $91,528.

Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.