Client Service Associate-Lehighton Wound Center

St. Luke’s University Health Network; Lehighton (Carbon County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network is seeking an Administrative Billing/Patient Services professional to process claims and manage patient accounts on site.

You will handle phone, mail, and in-person inquiries, verify insurance information, and maintain accurate records in accordance with regulations. The role requires prior healthcare billing exposure and experience in a busy office environment, with attention to detail and strong customer service skills.

Qualifications

• Previous experience with third party billing in a healthcare facility preferred.
• Previous experience in an office/administrative environment required.
• High School Diploma / GED required.

Responsibilities

• Process claims within assigned responsibility in a timely and efficient manner.
• Handle phone, mail, and personal inquiries from and regarding patient accounts; maintain documentation per regulations.
• Verify insurance information and perform accurate third party payer/workers' compensation verification.
• Communicate and/or update correct patient information to appropriate staff and systems.
• Provide courteous reception and guidance to patients with inquiries; assist with complaints and inquiries related to results or forms.
• Ensure compliance with Federal and State laws and hospital policies.

Skills

Customer service

Data entry

Telephone etiquette

Medical billing

Education

High School Diploma / GED

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB DUTIES AND RESPONSIBILITIES

Processes claims within assigned responsibility in a timely and efficient manner, performing all associated duties in order to ensure completeness and correctness of all patient documentation, facilitating maximum client/ company satisfaction. Handles phone, mail, and personal inquires from and regarding patient/company accounts: Maintains all documentation and records in accordance with federal and state regulations. Collects proper insurance information and forms from patients and performs accurate and timely verification of third party payer and worker’s compensation. Communication and/or updating of correct patient information to appropriate staff(s), department(s), and computer system(s). Prompt courteous reception and guidance to patients with inquiries. Resolves or assists with complaints, misunderstandings, and inquiries related to results, pending medical record forms, turnaround times, wait times etc. Ongoing application and knowledge of all company requirements and/or regulations. Knowledge of complying with Federal and State law and private payer health care program requirements as well as the hospital’s ethical and business policies.

PHYSICAL AND SENSORY REQUIREMENTS

Sitting up to 7 hours/day; 1-2 hours consecutively. Walking up to 4 hours/day, 30 minutes at a time. Frequently uses fingers and hands for typing, data entry, etc. Frequently lift and carry objects up to 10 lbs. Occasionally stoops, bends and reaches above shoulder level. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, peripheral and depth perception. Needs to be able to use eyes to focus on the same object throughout the day.

EDUCATION

High School Diploma / GED required.

TRAINING AND EXPERIENCE

Previous experience with third party billing in a healthcare facility preferred. Previous experience in an office/administrative environment required.

Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.