Client Service Associate - High-Net-Worth Focus

Waterloo Capital; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with company contribution

Paid time off and firm holidays

Licensing and CE support

Clear advancement path

Job summary

Waterloo Capital, an Austin-based SEC-registered investment adviser, seeks a Client Associate to back client relationships for a book of high-net-worth households. You will onboard new clients, process transfers, prepare meeting materials, and serve as the first contact for client inquiries, ensuring accuracy and timeliness.

In this role, you will support onboarding end-to-end, maintain documents for KYC/AML compliance, and work with advisors to prepare performance reports.

Qualifications

• Bachelor's degree in finance, business, economics, or related field required.
• 1–4 years in a client-facing or operations role at an RIA, broker-dealer, bank, trust company, or family office.
• Superior attention to detail and organizational discipline; able to manage multiple items simultaneously.
• Strong written and verbal communication with high-net-worth clients; discretion essential.
• Proficiency with Microsoft Excel, Word, and Outlook; basic familiarity with CRM and portfolio tools.

Responsibilities

• Serve as the primary contact for client questions regarding accounts, transfers, statements, and portal access.
• Manage onboarding workflow: paperwork, transfers (ACATs), beneficiary and registration changes.
• Prepare performance reports, account summaries, and planning materials for client meetings; attend meetings as needed.
• Maintain accurate client records, notes, and workflows in the CRM; ensure compliance with policy and SEC requirements.
• Reconcile account data, resolve custodian discrepancies, and support quarterly billing and reporting.

Skills

Attention to detail

Organizational discipline

Communication

Microsoft Office

Discretion

Education

Bachelor's degree in finance/business/economics or related

Tools

Schwab Advisor Center

Fidelity Wealthscape

Salesforce or Redtail CRM

Addepar or Orion

eMoney or RightCapital

Job description

Waterloo Capital, an Austin-based SEC-registered investment adviser, seeks a Client Associate to back client relationships for a book of high-net-worth households. You will onboard new clients, process transfers, prepare meeting materials, and serve as the first contact for client inquiries, ensuring accuracy and timeliness.

In this role, you will support onboarding end-to-end, maintain documents for KYC/AML compliance, and work with advisors to prepare performance reports.