Client Service Associate – Financial Support

MFS International Australia Pty Ltd; Boston (MA); Hybrid; USD 52,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Education assistance

Tuition reimbursement

Maternity leave

Parental leave

Health plan

Dental plan

Wellness program

Job summary

MFS Investment Management is seeking multiple Client Service Representatives to join our Boston office for an October 2026 start. You will handle inbound calls from clients, process routine financial and non-financial transactions, and collaborate with other teams to resolve issues.

A comprehensive training program supports your growth, with opportunity for advancement after six months, in a hybrid in-office/remote work environment.

Qualifications

• Associate’s Degree or equivalent experience preferred.
• 0-1+ year of customer service experience preferred.
• Detailed communication and analytical skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Responds to incoming phone calls from existing and potential MFS clients about MFS products.
• Processes a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.
• Resolves basic account problems and questions; initiates research on more complex problems by directing to appropriate work area for resolution.
• Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
• Maintains proper documentation of telephone calls and performs additional duties as requested.
• Interacts with other departments within the Service Center to resolve problems and answer questions.

Skills

Customer service experience

Communication skills

Attention to detail

Education

Associate’s Degree or equivalent experience

Tools

Microsoft Office

Job description

MFS Investment Management is seeking multiple Client Service Representatives to join our Boston office for an October 2026 start. You will handle inbound calls from clients, process routine financial and non-financial transactions, and collaborate with other teams to resolve issues.

A comprehensive training program supports your growth, with opportunity for advancement after six months, in a hybrid in-office/remote work environment.