Client Service Associate – Finance & Growth

MFS International Australia Pty Ltd; Boston (MA); Hybrid; USD 29.000 - 41.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) match

Education assistance

Tuition reimbursement

Generous paid leave

Flexible spending accounts

Wellness program

Zusammenfassung

MFS Investment Management is seeking multiple Client Service Representatives to form a class for February 2027. You will respond to incoming telephone inquiries from various clients and provide general product knowledge about financial and non-financial transactions. Excellent training and advancement potential are offered.

Role supports a hybrid work environment and emphasizes accuracy, communication, and customer service excellence in a financial setting.

Qualifikationen

• Associate’s Degree or equivalent experience preferred.
• 0-1+ year of customer service experience preferred.
• Detailed communication and analytical skills.
• Strong attention to detail and organizational skills.
• General knowledge of Microsoft Office products preferred.

Aufgaben

• Responds to incoming phone calls from existing and potential MFS clients about MFS products.
• Processes a variety of routine and complex financial and non-financial transactions while meeting or exceeding department standards for productivity and quality.
• Resolves basic account problems and questions; initiates research on more complex problems by directing to appropriate work area for resolution.
• Communicates by telephone, fax, and email correspondence with shareholders, participants, broker/dealers and others to verify information and clarify requests or provide appropriate documentation to customers as requested.
• Maintains proper documentation of telephone calls and performs additional duties as requested.
• Interacts with other departments within the Service Center to resolve problems and answer questions.

Kenntnisse

Communication skills

Analytical skills

Attention to detail

Organizational skills

Ausbildung

Associate's degree

Tools

Microsoft Office

Jobbeschreibung

MFS Investment Management is seeking multiple Client Service Representatives to form a class for February 2027. You will respond to incoming telephone inquiries from various clients and provide general product knowledge about financial and non-financial transactions. Excellent training and advancement potential are offered.

Role supports a hybrid work environment and emphasizes accuracy, communication, and customer service excellence in a financial setting.