Client Service Associate

Imea; Winter Park (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and dental care coverage

Employer-matched 401k

Tuition reimbursement

Parental leave

Job summary

GW&K Investment Management seeks a Client Service Associate to act as a liaison between clients, portfolio managers, custodians, and operations. The role is based in Winter Park, FL, on a hybrid schedule with 4 days in-office and 1 day remote.

The ideal candidate holds a bachelor’s degree in business, finance, or economics and has about 2 years of industry experience, preferably in managed accounts. Strong detail orientation, organizational skills, and the ability to work under deadlines are

Qualifications

• Bachelor’s degree in business, finance, or economics.
• 2 years of industry experience; managed account experience preferred.
• Detail-oriented with strong organizational skills and ability to work under time constraints.
• Able to work with all management levels, strong interpersonal skills, and multi-tasking.
• Willingness to learn about financial industry and investment strategies.
• Proficient in Microsoft Office applications (Word, Excel).

Responsibilities

• Respond to and resolve client requests in a timely manner.
• Monitor new accounts, set up, close accounts, and transfers.
• Oversee and review account performance, cash inflows and outflows.
• Monitor asset allocation, cash balance, overdrafts, and investments.
• Maintain client permanent files.
• Research performance issues.
• Manage cash flow.
• Run daily, weekly, and monthly reports.
• Prepare and follow up for client meetings.

Skills

Detail oriented

Organizational skills

Interpersonal skills

Communication under pressure

Microsoft Word

Microsoft Excel

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Word

Job description

SUMMARY

The Client Service Associate acts as a liaison between client, portfolio manager, custodian, and the operations and reconciliation departments.

Responsibilities

• Respond and resolve client requests/inquires on a timely basis.
• Monitor new accounts, set-up, closing accounts, and transfers.
• Oversee and review account performance, cash outflows and inflows.
• Monitor asset allocation, cash balance, overdrafts, and investments.
• Responsible for upkeep of client’s permanent file.
• Research performance issues.
• Cash management.
• Run daily, weekly, monthly reports.
• Prepare and follow up for client meetings.

Qualifications

• Bachelor’s degree, preferably in business, finance, or economics.
• 2 years of industry experience; managed account experience preferred.
• Must be detail oriented, possess strong organizational skills, work well under pressured time constraints while meeting strict deadlines.
• Must be able to work well with all levels of management, possess good interpersonal skills, work independently and prioritize while handling several tasks at once.
• Ability to communicate and perform in pressured situations in an efficient and professional manner.
• Must demonstrate an ability and eagerness to learn about the financial industry as well as the particular philosophies and investment strategies of the company.
• Must possess a curiosity for learning and improving upon all aspects of the position including technological and organizational strategies.
• Must be proficient in Microsoft office applications, including Word and Excel.

This role is based in our Winter Park, FL office on a hybrid schedule - 4 days per week in-office, 1 day per week remote.

ABOUT GW&K

GW&K is a growing and dynamic investment management firm that is always looking for talented, hard-working, team-oriented individuals. We are interested in people that fit GW&K’s unique and highly collaborative culture.

The people who work at GW&K are the backbone of our firm. Everything we do from our mission to help our clients achieve their investment objectives, to building and sustaining a diverse, equitable, and inclusive culture is achieved because of the dedicated, talented, collaborative people who work here.

GW&K provides comprehensive benefits that are designed to meet the long-term needs of our employees and their families. Along with competitive compensation packages, we offer health and dental care coverage, employer-matched 401k, tuition reimbursement, parental leave and a variety of other benefits that support a healthy work/life balance in a hybrid environment.

GW&K Investment Management is an equal opportunity employer and provides equal employment opportunities to all associates and applicants for employment without regard to gender, race, color, national origin, ancestry, pregnancy, marital status, religion, age, disability, veteran status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local laws.

Tagged as: Hybrid