Client Service Associate

Choreo; Wilmette (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and bonus plan

Medical, dental, and vision plans

401(k) matching

Professional designation support

Technical, leadership, and training

Unlimited discretionary time off

Paid parental leave

Job summary

Choreo, a wealth management firm, seeks a Client Service Associate to support Wealth Advisors and the operations team in Wilmette, IL. You will manage client communications, assist with meetings, and ensure service needs are met with a high level of professionalism.

You will handle account-related requests, collaborate across teams, and help onboard clients to technology and reporting processes. Strong communication and financial services experience are essential.

Qualifications

• Strong communication skills for working with clients and team members.
• 2-year degree in a financial planning-related field or equivalent work experience.
• 3+ years experience in Wealth Management, Tax, or Financial Services.
• High attention to detail and problem-solving abilities.
• Solid compliance track record in prior positions.
• Ability to work independently to drive projects to completion.
• Proficient in Outlook, Excel, and PowerPoint.

Responsibilities

• Communicate with clients via telephone, email, and in-person in a professional manner.
• Schedule client review meetings between clients and advisors.
• Monitor cash deposits, withdrawals, and balances in client accounts.
• Process client requests (RMDs, wires, ACH, checks, etc.).
• Follow procedures to ensure compliance.
• Understand custodian processes (Charles Schwab and Fidelity).
• Collaborate with Wealth Advisors, Associate Advisors, and Operations.
• Onboard and train new clients to facilitate tech usage and records sharing.
• Maintain the CRM with client information and prepare reports for meetings.

Skills

Communication

Attention to detail

Problem-solving

Independent worker

Education

2-year degree in financial planning-related field

Tools

Microsoft Office

Job description

Choreo is a wealth management firm built on an interconnected network of financial advisors with a shared vision servicing entrepreneurs, CPAs, and individuals with a forward-thinking approach to financial planning to translate wealth into fulfillment. With over 200 employees and 40+ locations across the country, we are here to serve our clients beyond what is expected.

This position will join the Wilmette, IL office at Choreo and will assist advisors and other team members in an administrative capacity to serve a client base consisting of high-net-worth families and business owners.

As a Client Service Associate, you will be responsible for managing client communications and support. In this role you will work with Wealth Advisors, Associate Advisors, and Operations team members to ensure client service needs are met, providing a superior level of service and enhancing the client experience. The Client Service Associate serves as an important liaison between advisors and operations and is the backbone of successful client management.

Primary Responsibilities

• Communicate with clients via telephone, email, and in-person in a professional manner to ensure requests are met in a timely and professional manner
• Schedule client review meetings between clients and advisors
• Monitor cash deposits, withdrawals, and balances in client accounts
• Process client requests (RMD’s, wires, ACH/Money Links, check distributions, charitable giving, address changes, etc.)
• Consistently follow procedures to be compliant
• Gain understanding of custodian processes, particularly Charles Schwab and Fidelity
• Work effectively as part of a team

Secondary Responsibilities

• Assist with multiple client and practice-related projects at one time
• Obtain and organize confidential client records
• Maintain the database in CRM with client information
• Prepare & facilitate reports for client review meetings and quarterly client reports
• Initiate and monitor Operations tasks relating to client accounts and transactions
• Collaborate with Wealth Advisors, Associate Advisors, Operations, portfolio managers, and platform support to ensure client needs and objectives are accurately met
• Onboard and train new clients to facilitate a positive client experience in using technology and obtaining and sharing records, reports, and communications

Basic Qualifications

• Strong communication skills for working with clients and team members
• 2-year degree in a financial planning-related field (business, tax, finance, or accounting) or equivalent work experience
• Experience of 3 or more years in a Wealth Management, Tax, or Financial Services related industry
• Strong attention to detail, accuracy, and problem-solving
• Acceptable compliance record in prior position(s)
• Ability to work efficiently, effectively, and independently in order to see projects through to completion
• High proficiency in the Microsoft Office suite, including Outlook, Excel, and PowerPoint

At Choreo, we provide a holistic, total reward offering to empower our teams in their professional and personal lives. We seek to provide employees with benefits that place an emphasis on health, happiness, and financial security. Here is what we offer:

• Competitive salary and bonus plan
• Competitive medical, dental, and vision plans
• Basic life and disability coverage
• 401(k) matching program
• Financial support for approved designations and courses
• Technical, leadership, sales training opportunities
• Unlimited, discretionary time off
• Paid parental leave

Choreo is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.