Client Service Associate

SPS North America; West Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Medical

Dental

Vision

HSA/DCFA/HSA

401k w/ matching

Paid Time Off

Job summary

SPS Global is seeking a Client Services Associate to support day-to-day mail services, business service center operations, workplace support, and front-of-house backup. You will help maintain a smooth, professional, and organized environment for employees and clients.

Responsibilities include handling mail and shipping, managing service center devices, replenishing supplies, and providing backup reception coverage.

Qualifications

• Experience supporting mail/shipping operations is beneficial.
• Must communicate professionally with clients and employees.
• Ability to manage multiple operational tasks with accuracy.

Responsibilities

• Receive and process inbound mail and packages.
• Log deliveries into chain-of-custody tracking software.
• Distribute mail to employees and manage outgoing mail/shipping.

Skills

Customer service

Attention to detail

Multitasking

Professional communication

Self-starter

Office etiquette

Job description

West Columbia, South Carolina, United States

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence.

This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day.

Responsibilities

You will be responsible for maintaining high-performing workplace operations across several core areas:

Mail & Shipping Operations

Receive and process inbound mail and packages

Log deliveries into chain-of-custody tracking software

Distribute mail/packages promptly to employees

Manage outgoing mail and shipping transactions

Notify employees of deliveries

Serve as point of contact for mail and package inquiries

Accuracy, timeliness, and accountability are critical in this function.

Business Service Center Support

Monitor and maintain multi-function copy/print devices

Replenish toner and paper daily

Assist with copy/print requests

Submit work orders when equipment requires service

Maintain a neat and organized service center area

Your attention to detail keeps business operations uninterrupted.

Workplace & Pantry Support

Monitor and replenish office supplies (paper, pens, toner, etc.)

Restock pantry items (snacks, beverages, coffee areas)

Maintain client breakrooms and kitchen areas

Service barista stations and meeting spaces

Presentation matters — you ensure spaces remain stocked, clean, and client-ready.

Front Office & Facilities Support

Provide backup reception/concierge coverage as needed

Set up meeting rooms, conference spaces, and events

Assist with building occupant moves

Perform light maintenance and cleaning tasks

You help create a polished and welcoming workplace experience.

What Success Looks Like

Employees receive prompt, courteous, professional service

Mail and shipping are processed accurately and on time

Office equipment remains operational and stocked

Workplace spaces are organized and presentation-ready

During downtime, you proactively identify ways to add value

What We’re Looking For

High attention to detail and reliability

Ability to manage multiple operational tasks simultaneously

Professional communication skills

Self-starter attitude with a proactive approach

Why This Role Matters

This position is central to daily business continuity.

When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident.

If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.