Client Service Associate

Raymond James Financial, Inc.; Novi (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability benefits

Retirement savings

Paid time off

Parental leave

Job summary

Raymond James Financial, Inc. is seeking a dynamic Client Service Associate to provide high-touch administrative support for Financial Advisors, clients and branch staff in Novi, MI.

You will coordinate meetings, process client transactions, and maintain CRM records while delivering exceptional service. The role requires effective multi-channel communication, strong organization, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent and one year securities industry or related experience preferred.
• Equivalent combination of experience, education, and/or training accepted by HR.

Responsibilities

• Handle high-volume client inquiries and schedule meetings via phone, in person, or virtually.
• Provide administrative support to Financial Advisors and the branch team.
• Process client transactions and expense reports with accuracy.
• Open new client accounts and verify client and security information in databases.
• Ensure proper paperwork before submission and follow up to completion.
• Prepare letters, forms, and reports to support servicing and prospecting.
• Maintain CRM records and assist with client-facing events and seminars.

Skills

CRM software

Excel

Communication

Education

High School Diploma

Job description

Client Service AssociateSkip to main contentThis website uses cookies to ensure you get the best experience on our website. By clicking ‘Accept’, you accept all cookies by default and exit the banner. If you choose Decline, site functionality may be limited. Manage Preferences#Client Service Associate page is loaded## Client Service AssociateApplylocations: Novi, Michigan - United Statestime type: Full timeposted on: Posted Todayjob requisition id: R-0012319**Job Description Summary****Job Description****Job Summary** Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!## **Essential Duties and Responsibilities*** Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.* Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.* With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports.* Opens new client accounts and researches client and security information using internal databases and other technologies.* For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing. Follows up to ensure accurate completion.* Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients.* Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.* Creates and maintains records and files utilizing Client Relationship Management (CRM) software.* Assists Financial Advisors with marketing efforts including seminars and other client-facing events.* May enter orders at the direction of the Financial Advisor.* Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.* Performs other duties and responsibilities as assigned.**Knowledge of*** Company’s working structure, policies, mission, and strategies.* General office practices, procedures, and methods.* Investment concepts, practices and procedures used in the securities industry.* Financial markets, products and industry regulations.**Skill in*** Client Relationship Management (CRM) software, or similar contact management software.* Excel, including developing spreadsheets as needed and for ongoing reporting.* Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)**Ability to*** Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.* Analyze and research account information.* Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.* Identify time sensitive items and assess competing priorities.* Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.* Handle stressful situations and provide a high level of customer service in a calm and professional manner.* Analyze problems and establish solutions in a fast paced environment.* Use mathematics sufficient to process account and transaction information.* Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.* Work both independently and as part of a cohesive team.* Provide a high level of customer service.**Education/Previous Experience*** High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.**Education**High School (HS) (Required)**Work Experience**General Experience - 0 to 3 months**Certifications****Travel**Less than 25%**Workstyle**ResidentThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.#LI-AC1