Client Service Associate

711 MS Smith Barney, LLC; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Morgan Stanley is hiring a Client Service Associate to provide exceptional service to clients and support Financial Advisors and Private Wealth Advisors. The role involves handling money movements, answering client inquiries, entering profile data, and educating clients on digital tools, while supporting the team’s marketing efforts and staying current with policies.

Strong interpersonal and writing skills, advanced MS Office capabilities, and the ability to multi-task in a fast-paced

Qualifications

• High School Diploma or equivalency; college degree preferred.
• Willingness to obtain Series 7/66 or Series 63/65 as applicable.
• Strong writing, interpersonal and client service skills.
• Advanced Microsoft Excel, Word, Outlook and PowerPoint proficiency.

Responsibilities

• Provide service coverage for FA/PWA/team and support client relationships.
• Execute money movements per client/FA/PWA instructions.
• Answer general non-investment questions and relay account information.
• Input client profile information and prep documentation.
• Educate clients on digital tools like MSOnline, eSign, eAuthorization.
• Support marketing efforts and team business plan execution.
• Keep up-to-date on policies and new platforms.
• Participate in training, projects, and other duties from management.

Skills

MS Office proficiency

Writing skills

Interpersonal skills

Time management

Team collaboration

Multi-tasking

Goal oriented

Education

High School diploma

College degree preferred

Tools

MS Office

Job description

POSITION SUMMARY

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES

CLIENT SUPPORT

• Provide service coverage for a FA/PWA/team, supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships.
• Executing money movement transactions at the request of the client and or FA/PWA.
• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit).
• Enter profile information or pre-fill account documentation on client accounts and or documents in a clerical capacity at the direction of the client and or FA/PWA.
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization).
• Supporting the FAs/PWAs/teams' marketing strategy (e.g. website maintenance).
• Assist FAs/PWAs/teams in delivering against their business plan and client service model.
• Remaining current on all policies, procedures and new platforms.
• Participating in firm initiatives (e.g. training or education programs), special projects and or other duties directed by local management.

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls (e.g. scheduling follow-up calls with FAs/PWAs/teams as needed).
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g. maintaining agendas, sending calendar invites with Zoom credentials).
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process.
• Assisting with general in-office support functions such as copying, filing and scanning documentation.
• Preparing and submitting expense reports for processing at the direction of the FA/PWA.

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS

• High School Diploma/Equivalency. College degree preferred.
• Industry experience is a plus.
• Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Knowledge/Skills: Detail orientated with superior organizational skills and ability to prioritize, Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint), Exceptional writing, interpersonal and client service skills, Strong time management skills, Team player with the ability to collaborate with others, Ability to work in a fast-paced, evolving environment, Adaptable and ability to multi-task, Goal oriented, self-motivated and results driven.

Reports to: Business Service Officer.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that is differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.