Client Service Associate

Gaynor Staffing; Los Angeles (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Gaynor Staffing is seeking a Client Service Associate for a boutique West LA investment firm. The role requires market-hours availability starting around 6:30 or 7 AM and involves coordinating account, investment and service tasks for advisory teams.

Ideal candidates have 2–5 years in a similar financial services role, familiarity with the industry, and strong MS Office skills. NASD licenses are a plus but not mandatory.

Qualifications

• Two to five years’ experience in a similar role with an investment management firm and/or broker-dealer.
• NASD Series 7 or 11 license preferred but not required
• Strong technical skills using the Microsoft Office Suite including Excel, Word and Outlook.

Responsibilities

• Coordinate the service and operational tasks for the advisory team to ensure proper servicing of clients and timely execution of investments.
• Liaise between the advisory team, clients, and internal departments to respond to inquiries and complete service activities.
• Manage the new client process, including meeting prep and collection of background information and documentation.
• Oversee asset allocation and reallocation, including forms for alternative investments and account setup.
• Provide customer service by researching, answering inquiries, and processing service requests.
• Maintain proficiency in investment strategies and firm procedures to respond to inquiries and issues.
• Perform other duties and participate in firm projects as assigned.

Skills

Client service

Communication

Problem solving

Time management

Attention to detail

Tools

Microsoft Office Suite

Job description

A boutique investment management and advisory firm in West LA, providing services for wealthy families, individuals and organizations, is looking to fill a Client Service Associate position. This position will be working market hours starting around 6:30 or 7 AM. Investment/Finance Operations experience as well as knowledge of the markets required.

Title: Client Service Associate

Status: Exempt

Experience / Education Requirements:

• Two to five years’ experience in a similar role with an investment management firm and/or broker-dealer. Prefer someone with finance background and they will train.
• Familiar with standard concepts, practices, and procedures within the financial services industry. NASD Series 7 or 11 license preferred but not required
• Strong technical skills using the Microsoft Office Suite including Excel, Word and Outlook.

Responsibilities: The Client Service Associate is responsible for the coordination of account, investment and service related tasks for the assigned advisory team(s). The CSA acts as a liaison on behalf of the advisory team and their clients to coordinate and complete tasks with other departments including Operations, Portfolio Administration, Portfolio Implementation and the Fixed Income Group. Key responsibilities include, but are not limited to:

• Coordinates the implementation of the service and operational functions of the Advisory Team necessary to ensure proper servicing of clients and the timely/accurate execution of investments.
• Acts as a liaison between the advisory team and clients/internal departments to provide day to day support in responding to advisor and client inquiries and ensuring timely and accurate completion of operational/product activities.
• Coordinates the new client process including: participating in meeting preparation, collection of client background information, providing and obtaining required account and investment strategy documentation, and operational coordination of account establishment and transfers.
• Coordinates the asset allocation & reallocation process including, addressing necessary paperwork including subscription documents for alternative investments, account establishment, and investment implementation and/or changes with applicable department(s).
• Provides customer service to clients by providing information, responding to inquiries, conducting research and submitting and ensuring the completion of service requests.
• Maintains proficiency in all investment strategies, services, policies and procedures to effectively respond to inquiries and complete service requests. Solve problems through a strong understanding of operational and firm processes.
• Performs other necessary duties and participates in Firm projects as assigned.

Qualifications: The right candidate should possess the following attributes:

• Self-starter who takes initiative to identify and complete tasks. Can handle multiple assignments and work in a fast-paced environment.
• Ability to solve problems, anticipate needs and provide superior service.
• High energy with ability to handle pressure and meet deadlines. Proven organizational skills and attention to detail.
• Excellent interpersonal and communication skills.