Client Service Associate

Wealth Enhancement; Lancaster (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA with employer contribution

401k with match

Job summary

Wealth Enhancement, a nationwide independent wealth management firm, seeks a Client Service Associate for an on-site role in California. The position focuses on delivering exceptional client experiences, supporting financial advisors, and handling administrative duties.

You will manage onboarding, client communications, and CRM records while aligning with our Roundtable and UniFi processes. Qualified candidates have a Bachelor's or equivalent, strong communication, and familiarity with Office

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Customer service training or experience.
• Willingness to learn financial concepts and products.
• Ability to prioritize work and meet deadlines under pressure.
• Strong teamwork and interpersonal skills.
• Excellent verbal and written communication.
• Familiarity with Salesforce, Workday, and Office software.
• AI literacy and ability to use AI tools.

Responsibilities

• Serve as primary client contact and deliver a welcoming office experience.
• Schedule meetings and manage client communications.
• Maintain CRM and client files; handle funds transfer follow-ups.
• Assist advisors with account transactions and requests.
• Prepare for client meetings with data gathering and reports.
• Apply knowledge of investments and products to client discussions.
• Support operations and project enhancements for the team.

Skills

Customer service

Interpersonal skills

Communication

Microsoft Office

Salesforce familiarity

Workday experience

AI literacy

Education

Bachelor's degree or equivalent

Customer service training

Ability to learn financial concepts

Tools

Salesforce

Workday

Microsoft Office Suite

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. We have an exciting opportunity for a Client Service Associate! The Client Service Associate serves as a primary point of contact for clients and is the welcoming face of the office, creating a professional and exceptional client experience with every interaction. This role provides high-level administrative and operational support to financial advisors and clients, coordinates client meetings and communications, manages account and service requests. The Client Service Associate builds strong relationships with clients while maintaining confidentiality, accuracy, responsiveness, and attention to detail across all client service and administrative activities. This role is an On-site position. In the spirit of pay transparency, we are excited to share the pay range for this position is $21.00 to $25.00, exclusive of bonuses and benefits. We're big on open conversations, so, let's have one.

Primary Job Functions

Reception / Office Support

• Greet clients; ensure office is clean and welcoming.
• Schedule meetings with product vendors/sponsors.
• Manage and distribute mail; coordinate overnight mail deliveries.
• Handle housekeeping items – stock client and staff refreshments/snacks, water plants
• Receive store/office supply deliveries and put away.
• Coordinate printer maintenance with vendor and Technology.

New Client Onboarding

• Ensures accurate completion of prospect / new client paperwork/set up.
• Follow up on funds transfer from surrendering company.
• Maintains (CRM) database and client files (Filing, copies, data input).
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors.

Client Relationship Management

• Dialogues with clients to understand their personal history and build relationships.
• Prepares account transactions, deposits, withdrawals, RMDs, etc., upon advisor direction.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing.

Client Review Prep and Follow Up

• Gather client data and prepare the materials for client meetings and reviews.
• Conducts Tax Research (1099s).
• Completes any review follow up needs for client.

Industry / Product / Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.
• Understands financial and industry terminology and products.
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, alternative investments.
• Attends Client Services and company educational events.
• May attend vendor presentations.

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes.
• Completes operational projects to support enhancements and changes.

Education/Qualifications

• Bachelor's degree (or equivalent experience) in a relevant field
• Customer service training, knowledge, or experience
• Ability and willingness to learn financial concepts and products
• Capability to prioritize work, meet deadlines, and remain flexible under pressure
• Strong team orientation and interpersonal skills
• Ability to learn WEG’s sales model, processes, and procedures
• Proficiency in understanding financial product features and riders, and the review process
• Superior attention to detail and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software
• Familiarity with Salesforce and Support Org functionality
• Experience with Workday preferred
• AI literacy, including the ability to use AI tools, evaluate AI-generated content, and adapt to evolving technologies

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 to $63,750. However, the pay range bolded above is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Accommodations

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Confidentiality

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Federal and E-Verify Posters

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

AI Use and Anti-Discrimination Statement

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.