Client Service Associate

Jackson Hewitt - 3533; Lake Wylie (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within -

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 3533 is seeking a Client Service Associate to welcome clients and deliver excellent service in a busy retail office.

You will engage with clients, confirm appointments, follow up with prospects, share marketing materials, and keep clients engaged while they wait. All candidates are welcome, regardless of prior background, with opportunities to learn and grow in a customer-focused environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to understand their needs and build rapport.
• Confirm appointments and schedule follow-ups with clients.
• Follow up with past and potential clients to drive engagement.
• Distribute marketing materials to clients and visitors.
• Keep clients engaged during wait times to ensure a positive visit.

Skills

Interpersonal skills

Retail experience

Computer proficiency

Customer service experience

Willingness to learn

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us.

No matter your work background or experience level, we welcome you.

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,