Client Service Associate

Confidential Company; Jersey City (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Bonuses

Benefits Package

Job summary

SPS is seeking a detail-oriented Client Services Associate in Jersey City to support mail/document operations, scanning, indexing, and records management while serving as a cross-trained team member for reception and light facilities support. You’ll help maintain an organized Business Service Center and assist with meeting room setups.

Ideal candidates have strong organizational skills, ability to perform repetitive tasks, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of related experience preferred.
• Ability to learn document management systems and site procedures.
• Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors.

Responsibilities

• Receive, sort, and track incoming mail and packages using chain-of-custody systems.
• Process outgoing mail and shipments.
• Notify employees of deliveries and respond to mail and package inquiries.
• Distribute mail, packages, and office materials to company personnel.
• Operate and maintain multifunction devices (MFDs), including replenishing toner and paper.
• Support copy/print requests and submit service tickets when needed.
• Maintain an organized and professional Business Service Center.
• Monitor, replenish, and order office supplies.
• Restock pantry, kitchen, conference, and meeting areas.
• Assist with meeting room setups and office moves.
• Perform light maintenance and cleaning duties as needed.
• Deliver exceptional customer service and build positive relationships with employees and internal teams.
• Handle sensitive matters with professionalism and discretion.
• Provide reception or concierge coverage as needed.
• Cross train backup personnel on procedures and support additional operational needs during downtime.

Skills

Customer service

Attention to detail

Organizational skills

Time management

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Work Schedule:

Monday–Friday | 8:00AM-5:00PM

Power the Transition from Paper to Digital

If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Client Services Associate, you’ll support document preparation, scanning, indexing, and records management activities while helping preserve important business records.

This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require.

Why This Role Matters

Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility.

What You’ll Do

Mail & Document Operations

• Receive, sort, and track incoming mail and packages using chain-of-custody systems
• Process outgoing mail and shipments
• Notify employees of deliveries and respond to mail and package inquiries
• Distribute mail, packages, and office materials to company personnel

Business Service Center & Equipment Support

• Operate and maintain multifunction devices (MFDs), including replenishing toner and paper
• Support copy/print requests and submit service tickets when needed
• Maintain an organized and professional Business Service Center

Office & Hospitality Support

• Monitor, replenish, and order office supplies
• Restock pantry, kitchen, conference, and meeting areas
• Assist with meeting room setups and office moves
• Perform light maintenance and cleaning duties as needed

Client Service & Cross-Functional Support

• Deliver exceptional customer service and build positive relationships with employees and internal teams
• Handle sensitive matters with professionalism and discretion
• Provide reception or concierge coverage as needed
• Cross train backup personnel on procedures and support additional operational needs during downtime

What You Bring

• Strong attention to detail and accuracy
• Ability to perform repetitive work in a fast-paced environment
• Strong organizational and time management skills
• Basic computer proficiency, including Microsoft Office
• Ability to work independently and adapt to changing priorities
• Experience with document imaging, records management, or shipping/receiving is a plus

Qualifications

• High School Diploma or equivalent required
• 1+ years of related experience preferred
• Ability to learn document management systems and site procedures
• Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors

Physical Requirements

• Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, and sit for extended periods
• Manual dexterity required for operating scanners and office equipment

Travel: None or Negligible

Other Duties: Responsibilities may change based on operational needs.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$20—$22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees

and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.

SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations

in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below:

Data Privacy Statement

Acknowledgement Section:

By submitting an application, by hitting “Submit Application”, you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.