Client Service Associate

Morgan Stanley; Hyannis (MA); On-site; USD 22,041 - 59,236; Full time

Job summary

Morgan Stanley in Hyannis, MA is seeking a Registered Client Service Associate to deliver exceptional client service and support Financial Advisors. The role centers on building trusted relationships through clear communication, accurate processing, and a client‑first mindset.

Key duties include processing money movements, onboarding and maintaining client accounts, educating clients on digital tools, schedule management, travel logistics, and general administrative support.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• Active Series 7 (and Series 66 or Series 63/65) licensing is preferred.
• Two+ years of industry experience preferred.

Responsibilities

• Support Financial Advisors/teams in cultivating client relationships.
• Execute money movement transactions as requested.
• Answer non-investment questions about accounts and balances.
• Enter profile data and pre-fill documents in clerical capacity.
• Educate clients on digital tools such as MSOnline and eSign.
• Onboard and maintain client accounts with required documentation.
• Provide clients with account details and investment objectives.
• Assist with marketing and website updates for the team.
• Stay current on policies, procedures, and new platforms.
• Participate in training and special projects as directed.

Skills

Interpersonal skills

Time management

Multitasking

Communication

MS Office

Client service

Detail oriented

Education

High School Diploma/Equivalency

College degree preferred

Active Series 7

Series 66 or 63/65

2+ years industry experience

Tools

MS Office Suite

Job description

Position Summary

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

Duties and Responsibilities

Client Support

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA/PWA/team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
• Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization)
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance)
• Assist FAs/PWAs/teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

Administrative Support

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in-office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

Education, Experience, Knowledge, and Skills

Education and Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge and Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and ability to multitask
• Goal oriented, self-motivated and results driven

Reports To

• Business Service Officer

Compensation

Expected base pay rates for the role will be between $16.25 and $43.27 per hour at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Equal Employment Opportunity Statement

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.