Client Service Associate

Jackson Hewitt Tax Service Inc.; Corbin (KY); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay + competitive bonus package

Flexible Schedule Options - Work that

Free Identity Theft Protection through

Corporate discount program through Av【

Earned Wage Access through ZayZoon

Discount and Rewards Marketplace

Opportunities for advancement within

Participation in 401-K matching

Free tax preparation training

Free continuing tax education

Enrolled Agent materials and testing

Free uniforms

Signing bonus

Training & development

401(k) matching

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, and distribute marketing materials while keeping clients engaged during wait times.

We offer comprehensive training, advancement opportunities, signing bonus, and a flexible schedule with benefits like 401(k) matching and tax training.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you.

Perks

• Hourly pay + competitive bonus package
• Flexible Schedule Options - Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What You Need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

f you're looking for a rewarding opportunity to learn new skills and make an impact,

Compensation: $12.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes