Client Service Associate

Biltmore Family Office, LLC; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Biltmore Family Office, LLC, based in Charlotte, NC, seeks a Client Service Associate to support client relationships, coordinate account requests, and ensure timely execution of transactions. The role requires strong communication, accuracy, and confidentiality in a fast-paced environment.

As a full-time, on-site position, you will prepare materials, maintain client records, assist with onboarding, and liaise with custodians and partners while collaborating with advisors and the operations team

Qualifications

• Client-facing service experience and ability to respond to client inquiries.
• Strong communication skills in written and verbal form; professional phone and email etiquette.
• High level of accuracy, organization, and attention to detail in handling documentation and data.
• Foundational knowledge of finance and interest in wealth management or family office services.

Responsibilities

• Respond to client inquiries and coordinate account-related requests.
• Prepare meeting materials and client reports; maintain accurate client records.
• Assist with onboarding and account openings; communicate with custodians and external partners.
• Collaborate with advisors and operations team to resolve service issues and improve processes.

Skills

Client Services

Customer Service

Communication skills

Attention to detail

Team collaboration

Finance knowledge

Confidentiality & compliance

Multitasking

Education

Bachelor's degree in business or finance

Tools

Microsoft Office

Job description

Company Description

Biltmore Family Office, LLC is an independent SEC-registered wealth advisory firm serving investment-oriented, multi-generational families. Founded by a family and designed to support other families, the firm operates as a collaborative family office focused on long-term partnerships. Its mission is to connect the intellectual capital of the families it serves with leading investment, wealth planning, and family office advice. The culture emphasizes collaboration, professionalism, and trust among family clients, partners, and team members. Team members are encouraged to contribute ideas and participate in creating tailored solutions for each client family.

Role Description

The Client Service Associate is a full-time, on-site role based in Charlotte, NC. This role is responsible for supporting client relationships by responding to client inquiries, coordinating account-related requests, and ensuring the accurate and timely execution of transactions. Day-to-day tasks include preparing meeting materials and reports, maintaining client records, assisting with onboarding and account openings, and communicating with custodians and other external partners. The Client Service Associate will collaborate closely with advisors and operations team members, help resolve service issues, and ensure a high standard of client experience. This position also involves monitoring deadlines, following established compliance procedures, and proactively identifying opportunities to improve service processes.

Qualifications

• Client-facing service skills, including Client Services and Customer Service experience.
• Ability to provide responsive, detail-oriented Customer Support and follow-through on client requests.
• Strong Communication skills, including clear written and verbal communication and professional phone and email etiquette.
• Foundational knowledge of Finance and interest in wealth management or family office services.
• High level of accuracy, organization, and attention to detail in handling documentation and data.
• Proficiency with office productivity tools (e.g., Microsoft Office or similar) and ability to learn new systems quickly.
• Demonstrated ability to work collaboratively in a team environment and manage multiple priorities in a fast-paced setting.
• Bachelor's degree in business, finance, or a related field, or equivalent relevant experience.
• Commitment to maintaining confidentiality and adhering to regulatory and firm compliance standards.