Client Service Associate

El Gaucho Hospitality; Aspen (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Employer contributed HSA

Job summary

High Country Financial Advisors, Inc/Aspen is seeking a Client Service Associate to support advisors, manage client communications, and coordinate schedules.

The role requires strong organization, proficiency with CRM, Outlook and MS Office, and a commitment to ethical client service. Base salary of $70,000-$90,000 annually with a quarterly bonus and an employer contributed HSA.

Qualifications

• Uphold a high customer service ethic and passion about meeting and assisting clients.
• Demonstrate strong organization, prioritization, time management, attention to detail, and follow-through while managing multiple deadlines.
• Communicate clearly and professionally, both verbally and in writing, with team members, clients, vendors, and external partners.
• Demonstrate strong problem-solving skills and sound judgment.
• Actively share ideas and information on firm roles, responsibilities and systems.

Responsibilities

• Serve as a primary point of contact for clients, vendors, and external partners, responding to calls and emails promptly and providing excellent service
• Create, update and complete all relevant tasks via Outlook/CRM integration
• Prepare, edit, coordinate, and present client correspondence, review materials, reports, forms, presentations, and other firm documents
• Interact with RJ home office support to develop cooperative relationships and guarantee timely execution of tasks
• Schedule and coordinate meetings and appointments for advisors and practice leadership
• Coordinate and book business travel for advisors, including transportation, lodging and itinerary details
• Oversee facilities management and office equipment, including ordering supplies, maintaining inventory and coordinating service or replacement needs
• Manage incoming and outgoing mail and other office communications
• Maintain accurate and organized office files, records, and filing systems
• Maintain, evaluate, and improve client service, administrative, and general office processes and procedures
• Understand and adhere to compliance requirements, ensuring the accuracy, integrity, and confidentiality of client and practice information
• Maintain a reliable office presence and help ensure continuity of client service when advisors or other team members are unavailable
• Perform other important assignments as requested

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Professional appearance

Education

SIE, Series 7, Series 66 licenses preferred

Tools

CRM systems

Microsoft Outlook

Microsoft Office Suite

Excel

Word

Adobe Acrobat

Zoom

Raymond James Advisor Access

Job description

CSA Role Description

Job Title: Client Service Associate

Reports To: Practice Leadership

Job Purpose:

The Client Service Associate (CSA) position is a significant role within our company. The position involves a multitude of client service processes, collaboration with other staff members, providing support for the Financial Advisor/Firm Principal, client interaction and detailed portfolio responsibilities.

Company Culture:

High Country Financial Advisors, Inc/Aspen is a boutique firm whose culture is defined by the character of its team members. As a result, each team member must possess a desire to exceed client expectations and work well in a close-knit environment. Being entrusted with our clients’ life savings means that every workday activity and interaction must be highly ethical, professional and focused.

Primary Responsibilities:

• Serve as a primary point of contact for clients, vendors, and external partners, responding to calls and emails promptly and providing excellent service
• Create, update and complete all relevant tasks via Outlook/CRM integration
• Prepare, edit, coordinate, and present client correspondence, review materials, reports, forms, presentations, and other firm documents
• Interact with RJ home office support to develop cooperative relationships and guarantee timely execution of tasks
• Schedule and coordinate meetings and appointments for advisors and practice leadership
• Coordinate and book business travel for advisors, including transportation, lodging and itinerary details
• Oversee facilities management and office equipment, including ordering supplies, maintaining inventory and coordinating service or replacement needs
• Manage incoming and outgoing mail and other office communications
• Maintain accurate and organized office files, records, and filing systems
• Maintain, evaluate, and improve client service, administrative, and general office processes and procedures
• Understand and adhere to compliance requirements, ensuring the accuracy, integrity, and confidentiality of client and practice information
• Maintain a reliable office presence and help ensure continuity of client service when advisors or other team members are unavailable
• Perform other important assignments as requested

Knowledge/Experience/Proficiency Required:

• CRM/contact management systems
• Microsoft Outlook (email, calendar, and tasks)
• Microsoft Office Suite, including Excel and Word
• Adobe Acrobat and Zoom
• Ability to learn and effectively use firm-specific technology platforms, including Raymond James Advisor Access and related applications

Attributes/Behaviors/Skills:

• Uphold a high customer service ethic and passion about meeting and assisting clients
• Demonstrate strong organization, prioritization, time management, attention to detail, and follow-through while managing multiple deadlines
• Communicate clearly and professionally, both verbally and in writing, with team members, clients, vendors, and external partners
• Demonstrate strong problem-solving skills and sound judgment
• Actively share ideas and information on firm roles, responsibilities and systems
• Take ownership of mistakes and work quickly to resolve issues
• Maintain professional personal and office appearance
• Have a general interest in financial services and the asset management business

Licenses/Certifications

• SIE, Series 7, and Series 66 licenses preferred.
• Exceptional candidates without a desire to pursue licensing may also be considered based on experience, skills, and alignment with the needs of the practice.
• Candidates who are not currently licensed should have the ability and willingness to obtain required licenses if the role and responsibilities warrant registration.

Benefits:

At High Country Financial Advisors, Inc/Aspen, we understand our employees work hard; we offer a competitive benefit package to help you achieve a successful work-life balance. Our continued success depends on a diverse array of professionals working together toward common goals while striving for independence, innovation, intelligence and integrity. It is a rewarding foundation where employees are given the tools to excel through their own hard work and determination. We foster a friendly work environment where management is uniquely accessible, and you will benefit from a supportive family atmosphere where time and resources are dedicated to your personal growth.

Compensation

Base Salary: $70,000 - $90,000 annually

Additional benefits for the Client Service Associate include:

• Quarterly bonus opportunity/incentive package
• Please see High Country Financial Advisors, Inc Employee Handbook for additional details and benefits
• Employer contributed HSA

Work Environment:

Professional office environment. Appropriate business attire is required. Hours TBD. Minimal travel is required. Tasks are closely governed by policies and procedures. Duties and processes are subject to change and/or update as the business demands.