Client Service Associate

Jackson Hewitt Tax Service Inc.; Alcoa (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading tax service firm is seeking a Client Service Associate to enhance the client experience in its Alcoa location. The role focuses on client engagement, support during visits, and confirming appointments. Ideal candidates should possess strong communication skills and a willingness to learn in a dynamic environment. Training will be provided, with opportunities for advancement available.

Benefits

Bonus based on performance

Flexible schedule

Training & development

Corporate discount program

Opportunities for advancement

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Provide essential support during client visits.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you to apply!

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!