Client Service Assistant

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Desert Financial Credit Union is seeking a Client Service Assistant (CSA) to support Financial Advisors and Wealth Management, handling administrative tasks, client communications, and calendar management in a regulated environment. The role emphasizes compliance with FINRA/SEC/NCUA and related policies.

Ideal candidates bring 2+ years in banking or wealth management, solid customer service skills, and a plan to obtain Series 7/66 within designated timelines.

Qualifications

• High School Diploma or GED required.
• 2+ years of Banking, Investment Banking, or Wealth Management experience required.
• 2+ years of Customer Service experience required.
• Strong listening, interpersonal, written and oral communication skills required.
• Strong customer service skills, professionalism and ability to handle difficult situations required.
• Strong attention to detail and organizational skills required.
• Ability to effectively prioritize and execute tasks while under pressure required.
• Strong team commitment; ability to work effectively independently and in various team environments required.
• AZ Life/Health Insurance License; required to obtain within 1 year required.
• Series 7 - General Securities Representative required to obtain within 2 years required.
• Series 66 or Series 63 & Series 65; required to obtain within 2 years required.

Responsibilities

• Administrative and Operational Support: support the program and one or more Financial Advisors with various administrative and operational tasks such as processing paperwork, assisting with operational tasks for client accounts and transactions, system data entry, CRM updates and documentation, researching questions/issues with internal and external business partners, etc.
• Client/Prospect Sales and Service Support: support the program and one or more Financial Advisors with client/prospect administrative and operational tasks such as meeting preparation, event preparation, referral management, calendar management, and maintaining client/prospect communications.
• Inbound/Outbound Call Support: field incoming calls to the main phone line for the Wealth Management program and make outbound sales/service calls.
• Professional Development: Client Service Assistants are expected to obtain securities licensure within three years. Upon licensure, advance to Registered Service Assistant designation to place and execute trades.
• Perform other job-related duties as assigned.

Skills

Communication

Customer Service

Attention to Detail

Prioritization

Teamwork

Education

High School Diploma

Job description

The Client Service Assistant (CSA) provides support to Financial Advisors and the Wealth Management program to build new and maintain existing client relationships and support the program in reaching our sales and service goals. The CSA is principally responsible for providing administrative, operational and client service support to one or more Financial Advisors. Other responsibilities include directly assisting with client service/requests, general operational/administrative support, researching questions/issues, processing paperwork, calendar management, client/prospect meeting and event support, maintaining records and notes, communication with clients, internal business partners and external vendors/business partners, answering incoming phone calls on our main phone line and making outbound calls to clients/prospects. Compliance and adherence to all internal and business partner policies and regulations with all governing oversight authorities (i.e. FINRA, SEC, NCUA, AZDOI, etc.) is extremely important in this position.

What you will do here:

Administrative and Operational Support: support the program and one or more Financial Advisors with various administrative and operational tasks such as processing paperwork, assisting with operational tasks for client accounts and transactions, system data entry, CRM updates and documentation, researching questions/issues with or providing assistance to internal and external business and product partners, etc.

Client/Prospect Sales and Service Support: support the program and one or more Financial Advisors with various client/prospect administrative and operational tasks such as client/prospect meeting preparation, client/prospect event preparation, referral management, calendar and appointment management, assist with maintaining consistent client/prospect sales and service communication, etc.

Inbound/Outbound Call Support: field incoming calls to the main phone line for the Wealth Management program and making outbound sales/service calls.

Professional Development: Client Service Assistants are expected to obtain securities licensure within three years. Upon successful licensure, associates advance to the Registered Service Assistant designation, gaining authority to place and execute trades on behalf of assigned Financial Advisors.

Perform other job-related duties as assigned.

What you will need:

High School Diploma or GED required.

2+ years of Banking, Investment Banking, or Wealth Management experience required.

2+ years of Customer Service experience required.

Strong listening, interpersonal, written and oral communication skills required.

Strong customer service skills, professionalism and ability to handle difficult situations required.

Strong attention to detail and organizational skills required.

Ability to effectively prioritize and execute tasks while under pressure required.

Strong team commitment; ability to work effectively independently and in various team environments required.

Basic understanding of investment and insurance products preferred.

Series 7 - General Securities Representative required to obtain within 2 years required.

Series 66 or Series 63 & Series 65; required to obtain within 2 years required.

AZ Life/Health Insurance License; required to obtain within 1 year required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.