Client Service Analyst

seic; Pennsylvania; On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

SEI is seeking a Middle Office Regional Consultant with strong client service orientation to support RIAs, banks, money managers and SEI Wealth Network. The role emphasizes account and operational management for Advisor Network clients, with heavy daily contact and collaboration with market unit sales staff and SEI Private Trust Company to coordinate client investment activities.

This entry-level position includes full training and is based on a schedule that requires client interactions and

Qualifications

• Heavy interaction with internal and external clients on telephone, email, and in person.
• Strong dedication to quality customer service and client satisfaction.
• Excellent verbal and written communication skills.
• Knowledge of Excel and Word for Windows.
• Able to work 10:30 am-7:00 pm is not stated; position requires related experience.

Responsibilities

• Interact with clients and teammates professionally via phone, email, and in person.
• Cultivate and maintain close client relationships through proactive service.
• Educate clients on Middle Office products and services to meet business needs.
• Interpret monetary requests according to SEI guidelines and client goals.
• Determine best action when a request is not in good order and manage risk.
• Understand IRS retirement account processing rules for IRAs and Qualified Plans.
• Identify processing issues and ensure accurate completion of client requests.
• Comply with AML, Late Day Trading, Privacy Act, and Patriot Act requirements.
• Participate in departmental projects to improve processes and systems.

Skills

Heavy client interaction

Excellent verbal & written comms

Analytical & problem solving

Ability to work under pressure

Education

BS/BA in Accounting or Finance

Tools

Excel

Word for Windows

Job description

The Middle Office Team supports Registered Investment Advisors (RIAs), Banks, Money Managers and the SEI Wealth Network by providing exceptional administrative services to high-net-worth clients. Middle Office Regional Consultants must have a strong client-oriented approach and should possess an understanding of the mutual fund and securities business and have a strong willingness to learn the investment management operations business. Middle Office Regional Consultants are dedicated to providing the absolute highest level of service, back-office support, and personal account management to clients within the Advisor, Enterprise and Wealth channels.

SEI is seeking individuals with the superior client service skills necessary to meet client expectations and support our goal of 100% client satisfaction. This position is responsible for providing account and operational management to clients within the Advisor Network through extensive daily support and interaction. This will involve acquiring a working knowledge of the investment management business, SEI Funds, products and processes necessary to effectively respond to all inquiries from investment advisors. Individuals must work with the market unit sales staff and SEI Private Trust Company to coordinate client investment activities.

This is an entry level position, where full training and support will be provided.

What you'll do:

• Heavy interaction with internal and external clients, as well as teammates, on the telephone, email and in person in a professional and accurate manner
• Cultivate and maintain close client relationships through proactive measures and creative customer service
• Educate the client and assist them in implementing the best possible practices to more effectively use Middle Office products and services to meet their business needs
• Interpret monetary requests to determine the correct course of action. This requires an understanding of the high-net-worth client's goals and objectives as well an understanding of SEI's guidelines and procedures.
• Determine the best course of action when a request is deemed "not in good order". In many cases this discretionary decision dictates SEI's level of responsibility should a dispute arise related to the action taken.
• Develop an in-depth understanding of the IRS retirement account processing rules as they relates to IRA's and Qualified Plans.
• Identify Advisor related processing issues to ensure accurate completion of the submitted request and provide value added servicing.
• Develop a deep understanding of the current compliance related rules that govern the Financial Services Industry including but not limited to Anti-Money Laundering (AML), Late Day Trading, Privacy Act and the US Patriot Act. Display the ability to apply these rules through the course of completing a client request for service
• Participate in departmental projects to improve the current processes and/or systems.
• Maintain the highest level of confidentiality, quality and privacy.

The hours for this role are 10:30am-7:00pm.

What we need from you:

• BS/BA in Accounting or Finance preferred
• Minimum 2 years related work experience preferred
• Knowledge of financial and/or investment services preferred
• Strong dedication to quality customer service
• Excellent verbal and written communication skills
• Knowledge of Excel and Word for Windows
• Able to work 10:30 am-7:00 pm

What we would like from you:

• Exceptional interpersonal skills/team player
• Ability to handle multiple tasks
• Ability to work under pressure
• Excellent analytical and problem solving skills
• Ability to work effectively and productively with others
• Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
• Ability to prioritize in a high-volume environment
• Excellent organizational skills and attention to detail
• Must be a team player with an ability to work independently with minimal supervision
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. https://www.seic.com/

SEI's competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

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