Client Service Analyst

Lockton; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Lockton is seeking a Client Service Analyst to handle reinsurance accounting and claims while providing technical expertise for clients, reinsurers, and internal teams. The role focuses on serving as the premium and claims contact, analyzing contracts, and generating reports to support risk management.

The ideal candidate combines 2–5 years of business experience with bilingual English/Spanish skills and strong Excel/Office proficiency to drive accurate analytics and timely client service.

Qualifications

• Associates or Bachelor’s Degree in Business Administration or related field; Accounting, Finance, Math, or Economics preferred.
• Typically 2-5 years business experience preferred.
• Fluent in English and Spanish
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Ability to efficiently organize work and manage time to meet deadlines.
• Ability to work outside of normal business hours as needed.
• Strong verbal and interpersonal communication skills required.
• Communicate effectively through both verbal and written means.
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.

Responsibilities

• Serve as premium and claims contact between clients and reinsurers.
• Analyze and understand reinsurance contracts.
• Ability to create and analyze various reinsurance reports.
• Use problem solving skills to address and resolve questions.
• Conduct timely and regular follow-ups when needed.
• Coordinate new client onboarding.
• Assist team members with training and problem solving.
• Performs other responsibilities and duties as needed.

Skills

Bilingual English/Spanish

Microsoft Office

Time management

Communication skills

Education

Associate or Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office

Job description

Your Responsibilities

As a part of our growing Client Services team you will handle reinsurance accounting and claims in addition to providing technical expertise for clients, reinsurers, and internal teams.

As a part of our growing Client Services team you will handle reinsurance accounting and claims in addition to providing technical expertise for clients, reinsurers, and internal teams.

Client Service Analyst responsibilities

• Serve as premium and claims contact between clients and reinsurers.
• Analyze and understand reinsurance contracts.
• Ability to create and analyze various reinsurance reports.
• Use problem solving skills to address and resolve questions.
• Conduct timely and regular follow-ups when needed.
• Coordinate new client onboarding.
• Assist team members with training and problem solving.
• Performs other responsibilities and duties as needed.

Qualifications

Client Service Analyst qualifications

• Associates or Bachelor’s Degree in Business Administration or related field; Accounting, Finance, Math, or Economics preferred.
• Typically 2-5 years business experience preferred.
• Fluent in English and Spanish
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Ability to efficiently organize work and manage time in order to meet deadlines.
• Ability to work outside of normal business hours as needed.
• Strong verbal and interpersonal communication skills required.
• Communicate effectively through both verbal and written means.
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.