Client Service Analyst

BMO Harris Bank; Hinsdale (IL); On-site; USD 45,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a client portfolio support professional to assist wealth advisors and relationship managers in developing business, conducting market research, and identifying prospective clients. You will serve as the primary service contact, manage client issues, and coordinate activities for strategic initiatives while maintaining regulatory standards.

The role emphasizes collaboration with internal and external stakeholders, preparing financial plan reports, and updating sales

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
• General knowledge of financial planning and wealth management.
• Working towards a financial planning designation preferred.
• Proficiency in office software and sales management software.
• Comfortable exploring beyond one's area of technical expertise.
• A willingness and aptitude to influence and recognize new business opportunities.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Responsibilities

• Assists in preparing new business proposals or presentations to clients / prospects based upon their needs.
• Assists Wealth Advisors in market research of clients and prospects.
• Assists Wealth Advisors in identifying prospective clients.
• Acts as the key service contact for clients.
• Takes ownership of client issues and collaborates with others to resolve or escalates per guidelines.
• Liaises with external advisors of clients on behalf of the wealth advisor / relationship manager.
• Develops an understanding of the customer needs and the account strategy and effectively communicates this to clients and prospects.
• Make suggestions about how to improve the overall service interaction for prospects and clients.
• Coordinates and executes specific activities for the implementation of strategic initiatives, including tracking metrics and milestones.
• Builds effective relationships with internal / external stakeholders.
• Ensures alignment between stakeholders.
• Prepares reports for financial plans; inputs appropriate data according to established guidelines.
• Makes updates to sales tracking, forecast and pipeline, relationship plans, and other databases.
• Participates in account review process and completion of required action items.
• Organizes client files and ensures proper documentation.
• Supports the assigned advisors and client portfolio through administrative and transactional support including correspondence, relationship reviews, account documentation and sales reporting.
• Prepares reports for financial plans and prospect presentations with an understanding of the anticipated prospect/client needs.
• Supports the achievement of the business plan within the designated territory / region.
• Collaborates effectively with internal stakeholders to build capability and drive business growth.
• Meets high-quality service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents, laws and regulations.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Skills

Financial planning

Wealth management

Office software

Sales software

Communication skills

Team collaboration

Analytical thinking

Influence skills

Education

Post-secondary degree in related field

Financial planning designation (preferred)

Tools

Office software

Sales management software

Job description

Job Summary

Provides support and product expertise for the financial planning business development, sales, and service delivered by wealth advisors and relationship managers. Serves relationships in the assigned portfolio to ensure an exceptional client experience and introduces services to clients to enhance the overall experience.

Location

114 W First Street

Responsibilities

• Assists in preparing new business proposals or presentations to clients / prospects based upon their needs.
• Assists Wealth Advisors in market research of clients and prospects.
• Assists Wealth Advisors in identifying prospective clients.
• Acts as the key service contact for clients.
• Takes ownership of client issues and collaborates with others to resolve or escalates per guidelines.
• Liaises with external advisors of clients on behalf of the wealth advisor / relationship manager.
• Develops an understanding of the customer needs and the account strategy and effectively communicates this to clients and prospects.
• Make suggestions about how to improve the overall service interaction for prospects and clients.
• Coordinates and executes specific activities for the implementation of strategic initiatives, including tracking metrics and milestones.
• Builds effective relationships with internal / external stakeholders.
• Ensures alignment between stakeholders.
• Prepares reports for financial plans; inputs appropriate data according to established guidelines.
• Makes updates to sales tracking, forecast and pipeline, relationship plans, and other databases.
• Participates in account review process and completion of required action items.
• Organizes client files and ensures proper documentation.
• Supports the assigned advisors and client portfolio through administrative and transactional support including correspondence, relationship reviews, account documentation and sales reporting.
• Prepares reports for financial plans and prospect presentations with an understanding of the anticipated prospect/client needs.
• Supports the achievement of the business plan within the designated territory / region.
• Collaborates effectively with internal stakeholders to build capability and drive business growth.
• Meets high-quality service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents, laws and regulations.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
• General knowledge of financial planning and wealth management.
• Working towards a financial planning designation preferred.
• Proficiency in office software and sales management software.
• Comfortable exploring beyond one's area of technical expertise.
• A willingness and aptitude to influence and recognize new business opportunities.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary

$45,000.00 - $83,000.00

Pay Type

Salaried

Benefits

BMO Financial Group's total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards. Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans are also offered. For more details, visit https://jobs.bmo.com/global/en/Total-Rewards

About BMO

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

Equal Employment Opportunity

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.